Overall sentiment in the reviews for Advanced Rehabilitation & Healthcare of Bowie is predominantly positive, with many reviewers praising the compassion, professionalism, and individualized attention provided by the caregiving teams. A substantial number of reviewers highlight that CNAs, nurses, and therapists were attentive, polite, and went "above and beyond" for residents. Multiple comments emphasize effective rehabilitation services: many patients made measurable progress, regained strength, and were discharged safely home following therapy. Named staff members and leaders (for example Mary Ann, Tracy, Kim, Susan, Jenny, Kennedy, Melissa, Kristine, Cynthia) are repeatedly singled out for exceptional care and warm interactions, which contributes to recurring descriptions of a family-like, home-like atmosphere where residents feel known and respected.
Care quality and staffing emerge as core strengths in many reviews. Praises focus on the competence and compassion of nursing and therapy teams, prompt updates to families, and a strong sense that staff personally invest in resident well-being. The facility’s rehab area, described as large with many therapists, is frequently credited for the successful outcomes reported by families. Reviewers also commend the facility for creating engaging programming — seasonal events (trick-or-treat, egg hunts), social activities, and daily diversions — that keep residents active and involved. Dining receives generally positive remarks as well, with several reviewers describing meals as delicious and appropriate for their loved ones.
Despite the overall positive tone, there are notable and recurring concerns that introduce variability in the resident experience. Several reviews describe inconsistent attentiveness — some families report staff that are prompt and caring, while others report neglectful behavior ("no movement by staff"), incidents of urine exposure, and inadequate hygiene. There are reports of rude or unprofessional conduct from particular nurses or aides, and at least one review alleges physical abuse (being hit with a phone and pushed). These are serious claims and are outliers relative to the volume of positive feedback, but they appear repeatedly enough to indicate a pattern of inconsistency in staff behavior and supervision for some shifts, units, or individuals.
Management and communication receive mixed marks. Many reviewers appreciate clear communication from staff, helpful administrative support (including assistance with Medicaid renewal), and approachable leadership; a few reviewers name administrators and nurse practitioners as strong contributors to a positive care environment. Conversely, other reviewers describe poor communication, negative initial impressions that later improved, and troubling reports of retaliation or "power-tripping" by management staff (ADONs). Several comments also suggest that quality can vary by unit or hall (for example, Lavender Hall is mentioned positively), implying that the resident experience may depend significantly on which wing or team is assigned.
Food and facility cleanliness are largely praised but not uniformly so. Numerous reviewers call the facility clean and well-kept, and many enjoy the food; however, a minority of reviews criticize dietary quality or describe less favorable hygiene incidents. These mixed signals reinforce the broader theme of unevenness across shifts or units. In summary, the most salient pattern is strong, compassionate clinical care and a robust rehab program delivered by many committed staff, alongside intermittent but serious concerns about consistency, professionalism, and safety that prospective residents and families should inquire about.
Recommendation and considerations for prospective families: the facility demonstrates many strengths — effective rehab, personalized care, engaged activities, and many staff who are highly praised — and has a track record of positive outcomes for patients. At the same time, the presence of multiple critical reports (including allegations of abuse and neglect, inconsistent therapy, and management issues) means prospective families should perform targeted due diligence. Suggested steps include touring multiple units (ask specifically about the hall your loved one would be in), meeting the interdisciplinary team and key staff members, asking about staffing ratios and turnover, requesting recent incident reports or quality metrics if available, inquiring about how complaints are handled and how the facility prevents/addresses staff misconduct, and checking recent surveys or regulatory histories. Doing so will help weigh the strong, frequently reported positives against the isolated but significant negatives evident in these reviews.
