The reviews for Apex Secure Care present a strongly polarized and mixed picture. Several reviewers praise the facility for its friendly, professional staff and attentive nurses and aides. Positive accounts highlight specific staff members—Donna, Penny, and Cynthia—who are described as welcoming, knowledgeable, and gracious. Some families report well-managed care: a brother gained weight and looked healthy, felt peace about his care, and described an energetic, well-kept facility with a buzzing, family-like atmosphere. Additional positives include active LVNs, COVID safety measures, an accessible/"open-door" administration for some, and praise for a caring doctor (Dr. Shebib). These testimonials emphasize compassionate, top-notch care and good communication in at least a portion of the facility's experiences.
Contrasting sharply with the positive reviews, a number of summaries detail serious and alarming problems. Multiple reviewers report neglectful care such as missed showers, delayed or dismissive meal service, and food being thrown away. There are reports of severe clinical failures including bed sores, infection risk, and at least one mention of death connected to care concerns. Communication problems are a recurring theme on the negative side as well: reviewers describe unresponsiveness, phone calls being hung up on, and family members feeling ignored. Understaffing is cited as a contributing factor to poor care and overwhelmed staff, and several reviewers accuse the facility of being money-driven and failing to meet basic standards, with some urging the facility should be closed down.
Several reviews describe escalated conflicts that go beyond normal dissatisfaction. These include alleged theft of a wheelchair, evictions (one reportedly timed around an emergency room visit), police involvement, and families involving attorneys and Social Security. Such incidents indicate not only interpersonal or operational failures but also legal and safety-related disputes between families and the facility. The existence of these claims suggests that some grievances have reached a level where external authorities were engaged, which is an important red flag for prospective families to note and investigate further.
There is also an evident inconsistency in management and communication experiences. While some reviewers commend the administration for being open and responsive, others recount that calls were not answered or were disconnected, and that family concerns were dismissed. This inconsistency could reflect variability in shifts, specific staff members, unit-level differences, or changes over time. Likewise, descriptions of the physical environment vary from "well-kept" and "buzzing" to "prison-like" and "horrible conditions," again pointing to widely divergent experiences among residents and families.
Taken together, the reviews depict a facility where positive, compassionate care and dedicated staff do exist for some residents, but where serious and systemic issues are also reported by other families. The patterns suggest uneven quality of care and communication, and in some cases alleged neglect and legal disputes that warrant caution. Prospective residents and families should seek in-person tours, speak directly with multiple current residents and their families, request staffing ratios and recent inspection reports, ask about infection control and fall/skin-care protocols, and get clear written explanations of eviction and grievance policies before making a placement decision. Doing so will help determine whether the positive experiences or the negative, more serious allegations better reflect the current reality at Apex Secure Care.
