Remarkable Healthcare of Prestonwood

    4501 Plano Pkwy, Carrollton, TX, 75010
    2.5 · 55 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Good therapy but management failures

    I placed my loved one here and found many genuinely caring, hardworking staff, strong therapy services, and a beautiful, modern building. That said, management is disorganized and chronically understaffed - phones often unanswered, call lights delayed, and caregivers sometimes distracted. We experienced soiled sheets, a filthy/food-contaminated bed, missed baths and delayed diaper changes; housekeeping seemed to only hit traffic areas. Grounds and exterior showed deferred maintenance and occasional smoke or skunky smells. Billing and administration were a nightmare - unreturned calls, money owed, and poor communication after transfers or death. Staff quality was wildly inconsistent: some nurses and aides were compassionate and professional, others indifferent or poorly trained. I appreciate the therapy team and some exceptional caregivers, but I would not trust this place for late-stage dementia or anyone needing reliable, dignified care until leadership fixes staffing, cleanliness, and financial/accountability problems.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.53 · 55 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.7
    • Meals

      3.0
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Remarkable Healthcare of Prestonwood

    About Remarkable Healthcare of Prestonwood

    Remarkable Healthcare of Prestonwood sits at 4501 Plano Parkway in Carrollton, TX, and you'll find the doors open around the clock, all day, every day, which is helpful if someone needs care at odd hours or right after the hospital, because they do a lot of post-hospital care and have a rehab section where patients can stay to recover, and their main focus seems to be getting folks stable again-they look at nursing, clinical, and social needs to help each person get back on their feet, so things aren't left to chance since they work as a team using individual plans for each resident, and folks can see a long list of what they can do on the website, though the actual details are mostly kept there so there's no fancy names for rooms or programs in the information provided. The staff can travel to where the client lives, and they handle things like helping with moving around, grooming, eating, bathroom needs, transfers, and wheelchair use, so basic daily help is covered along with some light housekeeping and laundry or dry cleaning, which can ease some of the daily stress off the families. They use personal care assistants and make sure to screen staff carefully, with checks for backgrounds, drugs, immunization status, in-person interviews, references, and making sure people live where they say they do, which ought to help families rest a bit easier about who's coming in the door. No flashy claims are made about special amenities, but the focus is very much on recovery, personal attention, and helping each person get the care they need day or night. The website has a special page listing all the services they offer, but specific amenity or care-type information isn't set out in the materials given, so most things people might want to know seem to be covered online rather than in printed materials. They're recognized for working individually with each person, especially after a hospital stay when things can be a bit rough, and while there's a strong medical and nursing focus, the main goal is to help folks recover after a tough time, whether it's surgery, injury, or illness, through steady, coordinated care and attention. There's mention of a website firewall, though it isn't fully set up, and while a wide range of healthcare services is hinted at, nothing specific about amenities or special features is stated in the information provided.

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