Overall sentiment in these reviews is strongly mixed, with many families reporting excellent, person-centered memory care while a significant minority report serious safety, hygiene, staffing, and management problems. The most consistent positives across multiple reviewers are the Montessori-based memory care approach, a focus on purposeful daily living and resident choice, engaging activities and therapies, and many instances of warm, responsive frontline caregivers who know residents by name. Multiple families praised the dining program and resident-involved menu planning, describing meals as delicious. Communication with families is frequently highlighted as a strength: reviewers mention regular updates, photos, weekly family webinars, and proactive outreach from staff and leadership. Some reviewers specifically named staff and administrators (including owner Matt and staff members like Renate) as attentive, helpful, and personally involved in residents' care.
Facilities and programming are often described positively. The community is noted as new, clean, and pleasant by many reviewers, with attractive outdoor spaces, patios, and even amenities like a putting green. Families appreciated therapy services (speech therapy), on-time medical transport, and activities that promote socialization and independence. Several reviews emphasize that residents feel comfortable, purposeful, and dignified under the community's Montessori and person-centered practices. A number of reviewers explicitly recommended the community, citing high-quality dementia care and a people-first culture.
However, an alarmingly large set of reports paint a contrasting picture of care that can be unsafe or neglectful. Recurring concerns include chronic understaffing (day and night), high staff turnover, and inconsistent caregiver coverage. Multiple reviewers reported serious incidents: falls, delayed emergency responses, dislocated hips, and infections including MRSA and other infections that allegedly spread during the stay. Additional serious allegations include caregiver abuse or rough handling, theft of personal belongings, falsified incident reports, and unprofessional or even assaultive behavior by management in isolated reports. There are multiple accounts of unsanitary conditions such as roaches in the kitchen, filthy dining areas, urine odors, diapers and soiled items stored improperly in rooms and dressers, and infrequent or inadequate housekeeping. These reports often coincide with claims of poor infection control and inadequate nursing oversight.
Staffing and management issues are a major theme driving negative experiences. Specific complaints include low caregiver pay, overreliance on agency staff, inexperienced executive leadership, and a wellness director who is not clinically trained as a nurse. Some reviewers described periods when nurses were not present on the floor, nonfunctional monitoring equipment, or situations where agency staff were stretched too thin. Several reviewers said care quality declined over the past year, attributing the decline to turnover and instability in leadership. There are also repeated reports that families must remain highly involved and visit frequently to ensure acceptable care, suggesting inconsistent accountability and variable performance across shifts.
Notably, the reviews reveal a high degree of variability. For many families the community delivers compassionate, attentive, high-quality memory care with strong family communication and engaging programs. For others the community appears to be failing basic standards of hygiene, safety, and professionalism. This inconsistency suggests that experiences may depend heavily on the timing of placement, specific staff on duty, and the acuity or needs of the resident. Prospective families should treat the polarized reports as a signal to perform careful, targeted due diligence: observe staffing levels on different shifts, verify infection-control practices, inspect dining and kitchen cleanliness, ask about recent staffing turnover and the use of agency staff, confirm emergency protocols and nurse availability, and request references from current families.
In summary, Sundance Memory Care at Brushy Creek is frequently praised for its Montessori-based, resident-centered programming, compassionate caregivers, strong family communication, and appealing facility features. At the same time, there are repeated, serious allegations of understaffing, neglect, unsanitary conditions, stolen property, infection issues, and management problems. The pattern is one of high variability in care quality; many families report excellent outcomes while others report harmful incidents. Decisions about placement should weigh these mixed reports carefully and include direct observation, detailed questions about staffing and clinical oversight, and verification of cleanliness and safety practices before moving forward.
