Overall impression: Reviews of Ridgeview Village: Leader in Long-Term Care and Rehabilitation are strongly mixed, with a large volume of detailed praise for rehabilitation, therapy staff, cleanliness and specific caregivers, alongside recurring, serious complaints about staffing, communication, neglect and safety. Many families report excellent short-term rehab outcomes — patients who regained mobility, completed therapy goals and were safely discharged home — driven by a highly regarded therapy team and restorative nursing aides. At the same time, a significant subset of reviews describe deeply troubling long-term care experiences that include neglect, medication issues, abuse or near‑fatal incidents, and administrative failures. The overall sentiment therefore splits into two major narratives: one of effective rehab care and compassionate staff, and another of unstable long-term care quality and problematic management/staffing.
Care quality and staff: The therapy department (PT/OT/Speech) receives frequent, specific praise: reviewers credit therapists with restoring mobility and independence and describe measurable rehab successes. Many nurses and CNAs are called compassionate, attentive and family-like; several staff members are named individually in positive terms. However, recurring reports of high turnover and understaffing appear to be the root of many negative experiences. These staffing problems correlate with missed care (not bathing, missed feedings, lack of hydration), delays in administering pain medication, and inconsistent response to call lights. Multiple reviews describe situations where notable lapses occurred (missed meds, catheter care errors, staff distracted by phones, or leaving residents unattended), and some describe staff behaving unprofessionally — shouting at residents, using foul language, or arguing in front of patients. Such reports raise serious concerns about staff training, supervision, and retention.
Safety, medical management and severe incidents: Several reviews allege severe safety lapses and medical negligence — e.g., failure to respond appropriately to emergencies, refusal of ambulance calls, improper discharge after incidents, documentation errors, and near‑fatal outcomes in extreme cases. There are also mentions of catheter care not performed and medication mismanagement (both overmedication and missed doses). These are isolated relative to the total number of reviews but are nonetheless repeatedly reported and serious in nature; some families involved Ombudsman services, law enforcement, or reported cremation before family notification. These kinds of allegations point to inconsistent clinical oversight and gaps in escalation protocols when a resident’s condition deteriorates.
Management, communication and administration: Reviews consistently note mixed experiences with leadership and administration. Positively, some families report visible local owners, responsive admissions and billing help, and administrative staff who go “above and beyond.” The facility is undergoing an explicit shift toward mostly in-house staffing (92% reported, with plans to reach 100%), facility upgrades, and a culture shift under new management in some accounts. Conversely, many reviewers cite poor communication: families not notified of incidents or changes, difficulty getting medical records (including high fees), no online portals for notes/meds/activities, delays in discharge coordination or home health setup, and billing disputes. Transport scheduling problems and inconsistent updates to families further erode trust for many.
Facilities, dining and activities: The physical environment and amenities are frequently praised: numerous reviewers highlight a clean, attractive, recently updated facility with new furniture, beds, TVs, lighting, rehab equipment, and communal features like a pleasant living room for music and parakeets. The activities program is often singled out as robust and meaningful; residents enjoy live music, games, and social events, and activity staff are often lauded. Dining elicits mixed feedback — several reviews say meals are delicious, warm and varied (with snacks and self-serve water), while others describe cold, unappetizing meals, poor pureed options, and slow improvement until a kitchen supervisor intervened.
Patterns and root causes: A repeated pattern in negative reviews links periods of decline to staff turnover and shortages — reviewers often contrast an initial “great” impression or early good care with subsequent deterioration when staffing changed. Positive reviews tend to cluster around rehab stays of limited duration, specific strong caregivers or therapy teams, and periods after management changes or kitchen supervisor interventions. Negative reviews are more frequent among long‑term residents and families who experienced ongoing communication problems, chronic understaffing, or severe incidents.
Practical takeaways for families: If considering Ridgeview Village, expect that the facility can provide strong, effective short-term rehabilitation supported by an accomplished therapy team and maintain a clean, pleasant environment with meaningful activities. However, weigh that against documented variability in long-term care consistency: investigate staffing levels and turnover, ask for specifics about medication and emergency protocols, verify discharge and home health coordination processes, and request clear communication paths (who will call, how often, and how records are provided). Families are advised to speak directly with the therapy director, nursing leadership (DON/ADON), and admissions about recent changes in staffing and quality metrics, and to confirm how the facility addresses complaints and escalation.
Conclusion: Ridgeview Village demonstrates clear strengths — particularly in therapy, facility upkeep, and many compassionate individual caregivers — but also has recurring, substantive concerns around staffing stability, communication, care consistency and occasional serious safety allegations. The reviews suggest substantial variability across time, shifts and individual staff. Prospective residents and families should perform careful due diligence, seek current metrics and references, and monitor early and ongoing care closely if they choose Ridgeview for long‑term placement, while recognizing it may be a strong option for short-term rehabilitation for many patients.
