Overall sentiment across the reviews is mixed but leans positive regarding direct care and rehabilitation services while highlighting recurring operational and management concerns. The clearest and most consistent praise focuses on clinical and caregiving staff — therapists, nurses, CNAs, and named individuals such as Chassity, Wanda, and Red are repeatedly described as compassionate, attentive, and willing to go beyond routine duties to ensure resident comfort. Multiple reviewers characterize the facility as a "home away from home," praise the physical therapy/rehabilitation program as high quality, and explicitly recommend Oak Manor to others. Positive notes also include a clean environment, accepting insurance, a convenient location for families, devoted employees serving meals, and a culture of celebration with frequent holiday and special events that engage residents and families (notably Halloween and other community-friendly events).
Despite strong praise for many frontline staff, a number of reviews point to systemic problems that affect consistency of care. Understaffing is a frequently repeated concern: reviewers describe short-handed shifts, long staff hours, low CNA pay, and high resident-to-staff ratios that can lead to missed tasks (for example, residents reportedly not being showered). Some reviewers report new or unfamiliar staff and occasional unfriendly or tired attitudes that contrast with other accounts of very compassionate employees. Several comments note supplies are not always stocked, and there are reports of mishandled duties when the facility is busy or short-staffed.
Facilities and maintenance are another area of mixed feedback. While the facility is described as clean and homey by some, others emphasize an older building with maintenance neglected, many repairs deferred to outsourced contractors, and an impression that "little gets fixed." This creates an inconsistent physical environment where the atmosphere can feel warm and family-like but infrastructure and timely maintenance lag behind expectations.
Dining and activities receive similarly mixed reviews. Many reviewers appreciate the devotion of employees who serve meals and note social activities like bingo and movie nights; holiday events and family-oriented programming are highlighted as strengths. Conversely, the menu and food quality are described as less desirable or limited by other reviewers, and some note that activities are limited or could be expanded. This suggests programming and dining experience are generally present and meaningful, but quality and variety are uneven.
Management and organizational themes appear in multiple reviews with divergent views. Some reviewers praise department leadership and reference executive management meetings that help keep staff aligned, and several employees/advocates describe the facility as a great employer with strong team cohesion. However, an important counterpoint is the perception of poor management decision-making around staffing, compensation, and maintenance. Specific complaints include reluctance to grant raises, perceptions of nepotism or "too many related employees," and a lack of responsiveness to operational issues. These managerial and staffing concerns appear to undercut otherwise strong hands-on caregiving by creating conditions where even dedicated staff struggle to maintain consistent care.
Infection control and safety were raised positively by some reviewers (weekly employee testing, visitor/entrance testing, mask usage, emphasis on hand hygiene), while others recalled COVID outbreaks and earlier problems with PPE availability. This indicates variable experiences over time or differences in how strictly protocols were perceived or implemented at certain points.
In summary, Oak Manor of Commerce Nursing & Rehabilitation receives significant praise for its people — especially therapists and caregivers who are frequently described as compassionate, skilled, and willing to go above and beyond. Rehabilitation outcomes and family-friendly events are standout strengths, and many reviewers highly recommend the facility. At the same time, persistent operational issues — understaffing, low pay for CNAs, delayed maintenance and repairs, inconsistent supply availability, occasional lapses in basic care, and mixed management practices — create variability in resident experience and care consistency. The dominant pattern in the reviews is a competent, caring frontline team operating within organizational constraints that, if addressed (staffing stability, pay, maintenance responsiveness, and food/menu improvements), could significantly improve consistency and resident satisfaction.
