Overall sentiment across the provided reviews is strongly positive, with a large majority of comments praising the staff, the atmosphere, and the quality of care at Birchwood Nursing & Rehabilitation. Multiple reviewers describe the facility as feeling like a family or home, emphasizing kindness, compassion, and attentive care. Staff are repeatedly called “amazing,” “caring,” and “going above and beyond,” and specific roles are praised including nursing, therapy, and other department staff. Several reviews highlight that residents seem happy, energetic, and well-cared-for, and some reviewers report being comforted by personal experience (staff working at the facility, family members as residents). The facility is often described as small but warm, with a community feel and personalized attention.
Care quality and staffing appear to be primary strengths according to many reviewers. Comments frequently mention attentive nursing, excellent care quality, and a strong therapy/rehabilitation team that makes the facility “great for recovery.” Many reviews say care exceeded expectations and cite staff engagement in activities and individualized attention. The facility’s leadership is also noted positively in several reviews — directors and the DON receive specific positive mentions and reviewers describe management as professional and personable.
Facility condition and cleanliness are commonly commended: numerous reviews explicitly state the building is very clean, well-kept, and pleasant-smelling. Several reviewers praise the physical environment as warm, beautiful, and home-like. Dining is another repeatedly cited positive area — phrases such as “meals-quality-great,” “food is out of this world,” and “quality food” occur multiple times. Activities and resident engagement also receive favorable mentions: reviewers note engaging programming and happy, thriving residents.
However, there are a number of serious negative reports that create a notable contrast to the overwhelmingly positive feedback. Several reviews allege neglect (including a specific description of a resident “sitting in urine and poop for 8 hours”), short-staffing, and staff who appear to be working only for a paycheck. A few reviews assert very serious concerns such as claims of patients being drugged, unresponsiveness to calls, poor communication, and unacceptable care in certain instances. Facility condition criticisms are less frequent but include strong odor, dirty areas, and one explicit mention of mold on the ceiling. These negative reports are scattered and relatively fewer in number than the positive remarks, but they are severe enough that they warrant careful attention.
Taken together, the reviews suggest a facility that, for many residents and families, delivers compassionate, high-quality care in a clean, home-like environment with strong dining and activity offerings. At the same time, there appear to be isolated but significant problems reported by some families — primarily around neglect, staffing levels, responsiveness, and very serious allegations about medication practices. The coexistence of enthusiastic praise and acute criticisms suggests variability: good experiences are common, but negative incidents — when they occur — can be serious.
For someone evaluating Birchwood Nursing & Rehabilitation, the most prudent interpretation of these reviews is that the facility has many real strengths (staff dedication, therapy/recovery services, cleanliness, food, and a family-like culture), but also some warning signs that deserve verification during a visit or follow-up discussion. Recommended due diligence based on these review patterns includes asking about current staffing levels and turnover, recent state inspection/survey results and any corrective actions, policies for handling complaints and incidents, medication administration and monitoring practices, infection control measures (especially given isolated mold/odor reports), and opportunities to observe shift changes, mealtimes, and activities in person. This balanced approach recognizes the facility’s many commendations while taking seriously the minority of reports that allege neglect or unsafe practices.
