Overall sentiment in these reviews is mixed but leans positive in terms of direct caregiving, facility cleanliness, and a home-like environment. A large number of reviewers praise the hands-on caregiving team and single out one caregiver/manager (Kendra) repeatedly for outstanding compassion, attentiveness, clinical observation, and willingness to go above and beyond. Many families describe the setting as a small, calm, and welcoming group home where residents are treated like family, with consistent staff, detailed shift reports, proactive clinical follow-through, and strong collaboration with hospice when needed.
Care quality is a dominant theme and is described in two very different ways. The majority of comments highlight high-quality, compassionate, and individualized care: attentive staff who notice condition changes, provide detailed documentation, follow instructions, and create a nurturing environment. Reviewers mention small touches such as delivering mail, making birthday videos, thorough explanations, and staff who are genuinely joyful about caregiving. This group-home model is repeatedly praised for producing companion-like care, consistent caregivers, and a superior personal touch when compared to larger facilities.
However, there are serious negative reports that substantially affect the overall picture. Several reviewers report pressure to deposit, contract disputes, refused refunds, and billing practices perceived as unethical — including being charged a full month's rent or having a deposit retained after a loved one died shortly after admission. There are also multiple complaints that suggest some inconsistency in staffing or training: while many reviewers praise experienced long-tenured staff, others describe horrible, inexperienced caregivers and poor care quality. These financial and care inconsistencies are the most significant concerns raised across reviews.
Facilities and environment are frequently commended: the home is described as clean, updated, odor-free, quiet, and spacious with large windows and baths in rooms. Reviewers appreciate a calm, relaxing atmosphere and note that staff keep the place well-maintained. Dining receives generally positive remarks for having a variety of meals and caregivers preparing food to residents' needs, though a few reviews note a lack of activities or limited programming for residents wanting more engagement.
Communication and clinical practices are strengths for many families: detailed reports, good nurse and hospice communication, proactive management involvement, and transparency about what the facility can and cannot provide (for example, some staff clearly state they cannot support feeding tubes). At the same time, other reviewers report management unresponsiveness to billing or admission concerns, and an impression of profit-motivated decision-making in at least some cases.
Patterns and notable points: the name Kendra appears across many positive reviews as a consistently outstanding caregiver/manager who provides compassionate, above-and-beyond service; this suggests a strong individual influence on the perceived quality of care. The small-group, home-like model is often highlighted as a major advantage, with consistent caregivers and personalized attention. Contrastingly, repeated mentions of aggressive deposit pressure, contract disputes, and a small number of very negative care reports indicate variability in experience — both in administrative/financial practices and in caregiver skill levels.
Recommendations for prospective residents and families based on these patterns: visit in person to observe staff-resident interactions, ask specifically about staff turnover and training, get written, clear contract terms that explain deposits, refund policies, and billing in the event of short stays or death, confirm medical capability limits (e.g., feeding tube policy), and inquire about activity programming and how individualized care plans are followed. If possible, speak with current families about their experiences and request copies of recent inspection or licensing records. The facility offers many strong positives (clean, small, compassionate care with standout staff), but there are recurring administrative and consistency concerns that should be clarified before admission.
