Overall sentiment in the reviews is sharply polarized: Cimarron Place Health and Rehabilitation Center receives repeated praise for its rehabilitation program, certain individual staff members, and its facility/amenity set, but also receives frequent, specific complaints about inconsistent nursing care, understaffing, communication failures, and safety or medical lapses. Many families report outstanding short-stay outcomes — rapid improvements in mobility, successful transitions home, strong PT/OT engagement, and compassionate daytime staff — while other families recount neglect, medication delays, missed physician follow-up, wound-care and fall-related problems, and poor night-shift performance. The volume and intensity of both positive and negative reports indicate a facility with areas of real strength (notably therapy and certain caregivers) combined with systemic operational and staffing weaknesses that produce widely varied resident experiences.
Care quality and clinical safety emerge as the most important and most frequently debated themes. The rehabilitation, physical therapy, and occupational therapy teams are consistently highlighted as one of the facility’s strongest assets: reviewers cite daily PT/OT, customized programs, motivated therapists, and measurable functional gains (residents walking again, regaining strength, returning home). Named staff and teams (e.g., Frank, therapy team) receive laudatory comments and recommendations. Conversely, many reviewers report nursing and bedside-care deficits: long delays for medication and pain management, slow or absent call-button responses, inconsistent or delayed wound care, missed or late physician contacts, and night-shift unavailability. Several accounts describe serious outcomes tied to these problems — bedsores progressing to infection requiring ER visits and surgery, delayed treatment after falls, missed dialysis-related meals, and transfers to hospitals. These safety concerns (falls, missing rails, oxygen in unsafe places, lack of bedside alert systems) are described often enough to be a recurring pattern rather than isolated anecdotes.
Staff behavior and variability is another major pattern. Many reviewers describe exceptionally caring, skilled, and attentive staff — CNAs, nurses, med aides, social workers and admissions personnel are repeatedly named and recommended. Positive stories emphasize dignity, individualized attention, and staff who go "above and beyond." At the same time, other reviewers report rude, curt, indifferent, or inattentive staff, particularly on evenings and nights. Several comments point to staff who are "busy," distracted by computer tasks, or otherwise unable to respond in a timely manner. The net effect is a bifurcated staff experience: some shifts and certain employees deliver exemplary care; others fall short. The inconsistency appears to be influenced by staffing levels and shift coverage: reviewers frequently connect poor outcomes to understaffing and being short-handed at nights and weekends.
Facility, amenities, and environment are generally seen positively. Many reviews emphasize a clean, well-maintained, home-like interior with private or semi-private room options, a pleasing exterior, and thoughtful common areas. Onsite amenities — cafeteria dining, beauty parlor / day spa, activities programming, garden/outdoor time, and volunteer involvement — are appreciated and frequently cited as reasons families recommend Cimarron for short-term rehab. That said, a minority of reviews note problems with cleanliness or aging infrastructure in specific rooms or showers (reports of soiled linens, feces odor, a cockroach sighting), and occasional equipment issues (TVs, loose wiring, outdated equipment). Overall the facility appearance and design receive more positive than negative comments, but the negative sanitation reports are serious and contribute heavily to distrust among dissatisfied families.
Dining and dietary management are mixed: some families report delicious, well-balanced meals with accommodations for dietary restrictions, while others describe cold trays, missing items, repetitive menus, and failure to provide diabetic-friendly meals consistently (including instances where rice/corn were served on diabetic plates or dialysis lunches were not sent). Food quality appears variable by shift and by kitchen management, and some staffing pressures (shortages in kitchen or delivery) are implicated in these shortcomings.
Management, communication, and administrative concerns are frequently raised. Multiple reviewers note inaccessible or unsupportive administrators, POA paperwork troubles, unexpected charges (including fees for notarization), and billing disputes. There are also allegations that ownership or district management (references to HMG and district managers) prioritize profit over staffing and care, and some reviewers explicitly attribute recent declines in quality to changes in corporate management. Positive comments exist about responsive admissions staff and social workers who effectively coordinate services, but the broader pattern points to inconsistent leadership visibility and follow-through, particularly when families escalate concerns.
A clear pattern across the reviews is that Cimarron tends to perform best for short-term, therapy-focused stays: strong PT/OT, effective discharge planning, attentive daytime staff and amenities, and generally positive rehabilitation outcomes. Conversely, families considering Cimarron for high-acuity long-term care, hospice, or for residents who will be left without frequent family oversight should exercise caution. The most serious complaints — medication and wound-care delays, ignored call lights, understaffing at night, and administrative unresponsiveness — disproportionately affect long-stay and chronically ill residents and have led reviewers to warn against leaving disabled or medically complex persons at the facility without close family monitoring.
Recommendations based on patterns in the reviews: prospective residents and families should (1) prioritize direct conversations about nurse staffing ratios and night-shift coverage, (2) ask for examples of how the facility handles medication timing, fall follow-up, and wound care, (3) verify dietary accommodations for diabetes and dialysis, and (4) meet or confirm primary physician availability and lines of communication prior to admission. For those needing short-term rehabilitation, Cimarron frequently delivers excellent therapy services and may be a strong choice; for higher-acuity, long-term, or hospice-level needs, the reviews suggest careful vetting and continued family involvement if choosing this facility.
In summary, Cimarron Place Health and Rehabilitation Center shows substantive strengths — notably in rehab services, facility atmosphere, and many compassionate individual staff members — but also recurring operational and safety weaknesses tied to inconsistent nursing care, staffing shortages, communication lapses, and management variability. The overall picture is one of polarized experiences: some residents and families report outstanding, even exceptional care, while others report serious neglect and avoid placing medically vulnerable loved ones there without active oversight. Families should weigh the facility’s strong therapy program and amenities against the documented risks for inconsistency in bedside nursing care and institutional responsiveness when making placement decisions.
