Overall sentiment across the reviews is strongly positive, with multiple reviewers emphasizing high standards of care, cleanliness, and a homelike environment. The facility is repeatedly described as exceptionally clean, sanitized, and well-maintained, with renovations and upgrades noted. Staff are frequently characterized as attentive, professional, and compassionate; many reviews highlight a caring team, dedicated leadership, and 24-hour certified nursing, which contribute to a sense of safety and reliable medical oversight. Families report that the intake process is professional and that staff keep them informed, including immediate emergency notifications when needed.
Clinical and rehabilitative services are a clear strength. Reviewers commonly mention an on-site rehabilitation facility and gym, monitored medication management, and safe, around-the-clock care, making it suitable for post-acute rehabilitation, long-term care, and residents with special needs such as dementia. Dementia care is specifically praised, and reviewers appreciated effective COVID protocols. The facility’s ability to accommodate during an emergency (for example, hurricane evacuation) was called out positively, demonstrating operational responsiveness beyond routine care.
Daily life and amenities receive consistent positive notice. Multiple reviews praise the on-site cooking and home-style meals, noting three healthful meals daily and specific comments that residents “loved the food.” Social engagement is another repeated theme: reviewers describe weekly social and religious activities, engaging activities and field trips, and a smaller resident population that supports more personalized attention. Transportation to appointments is available, and families report that residents are in good spirits, feel at home, and that staff foster a warm, family-oriented environment.
Despite the many favorable comments, there are some concerns to be aware of. One review contains serious allegations that a resident was mocked, laughed at, and felt targeted — described as “sinister” and “not right.” While this appears to be an isolated report amid many positive accounts, it is a significant complaint and introduces a note of variability in the experience. Other, less severe negatives include the presence of shared rooms for some residents, which may limit privacy, and the facility being located farther from some families. Taken together, reviewers suggest generally excellent care, but the isolated serious allegation means prospective residents and families should ask specific questions about staffing levels, room options, incident reporting and resolution, and opportunities for family involvement during tours.
In summary, the dominant themes are high-quality clinical and rehabilitative care, exceptional cleanliness, attentive and compassionate staff, robust on-site amenities (rehab gym, meals, activities), effective communication with families, and a homelike atmosphere. These strengths are reinforced by mentions of professional intake, emergency responsiveness, dementia expertise, and pandemic protocols. The primary caveats are an isolated report of alleged mistreatment, some shared-room arrangements, and potential distance for families. Overall, the reviews paint Las Palmas Skilled Nursing & Rehabilitation as a well-regarded facility with strong medical oversight and a warm, active environment, while also signaling that visitors should verify privacy options and discuss any specific concerns during an in-person visit.
