The reviews for Coon Memorial Nursing Home present a mixed but clearly polarized picture, with several reviewers offering strong praise while others report significant concerns. Positive comments emphasize compassionate, attentive caregiving and a warm, home-like environment where residents are made to feel loved and celebrated. Conversely, a subset of reviewers describes rude or hateful staff behavior and poor care quality, indicating notable inconsistency in the resident experience.
Care quality is one of the most frequently mentioned themes. Multiple summaries highlight "excellent care" and "watchful and attentive" staff behavior, suggesting that many residents receive careful, observant support. At the same time, other summaries explicitly report "poor care quality," which points to variability in how care is delivered. Taken together, these comments suggest that care standards may be high in many cases but not uniformly maintained across all shifts, units, or staff members.
Staff-related observations are similarly mixed but central to the overall sentiment. Positive remarks repeatedly describe staff as kind, respectful, friendly, trusting, caring, and understanding—attributes that contribute to a home-like atmosphere and resident well-being. However, the presence of strong negative language in some reviews—describing staff as "hateful and rude"—is a notable red flag. This contrast implies inconsistency in staff professionalism and interpersonal behavior; for families and prospective residents, the variability in staff interactions appears to be a key driver of satisfaction or dissatisfaction.
Facility and atmosphere receive predominantly positive notes: reviewers call the nursing home clean and home-like, and some specifically mention that residents are celebrated. There is also mention of remodeling, which suggests that the facility has undergone recent updates or improvements. However, the remodeling appears to have a financial downside for some reviewers: complaints about being "overpriced" and references to increased charges tied to the remodeling indicate concerns about value and billing transparency.
Management and cost issues emerge as an area of concern in the summaries. Multiple reviewers tie higher-than-expected charges to remodeling, and at least one reviewer explicitly suggests others would be "better off elsewhere." These comments point to possible issues with cost communication, pricing decisions, or perceived value post-renovation. While the reviews do not provide detailed billing examples, the pattern is enough to flag financial transparency and affordability as areas for further inquiry.
There is little to no direct commentary in the provided summaries about dining, activities, therapy services, or clinical specialties such as dementia care. The absence of these topics means no conclusions can be drawn from the given reviews about meal quality, social programming, rehabilitation services, or medical oversight beyond general statements about care quality. Prospective residents and families should therefore ask facility representatives about those specific areas during a tour or pre-admission discussion.
Overall, the dominant themes are strong praise for compassionate, attentive caregivers and a clean, home-like environment, offset by concerning reports of rude staff and perceived inconsistent care. Remodeling has likely improved the physical plant for some, but it has also been associated in reviewers' minds with higher charges and questions about value. The reviews suggest that experiences at Coon Memorial Nursing Home can vary significantly depending on timing, staff, or other factors; anyone considering this facility should arrange an in-person visit, speak to multiple staff members and current residents/families, and get clear, written information on billing and any recent or planned changes to staffing or services.
