Pricing ranges from
    $5,227 – 6,795/month

    Brookdale Lake Highlands

    9715 Plano Rd, Dallas, TX, 75238
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Homey community, caring staff, concerns

    I moved my mom here and overall she settled quickly - the community feels homey and clean, staff are loving and attentive (the executive team and several aides were exceptional), there are lots of activities, friendly residents, and even dogs as mascots - she made friends and seems safe and happy. That said, the front office can be disorganized and some staff unprofessional (we had a rude encounter with Rosie); the place is understaffed at times, which has led to inconsistent basic care and occasional med/attention lapses, and fees/financial pressure felt heavy. Memory care staff are caring but the unit could use physical updates and more therapy/socialization. All considered, I'm glad we moved her here, but I'd advise families to tour carefully and ask pointed questions about staffing and billing.

    Pricing

    $5,227+/moSemi-privateAssisted Living
    $6,795+/moStudioAssisted Living
    $6,272+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.13 · 127 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.1
    • Meals

      4.1
    • Amenities

      3.5
    • Value

      1.9

    Location

    Map showing location of Brookdale Lake Highlands

    About Brookdale Lake Highlands

    Brookdale Lake Highlands Senior Living is a licensed senior living community designed for older adults who want help with daily activities or need extra care. They've got different apartment floor plans, including studios, alcoves, and suites, with space to fit various needs, and the community's filled with light thanks to large windows in the common areas. The grounds stand out with paved walkways, a courtyard, and lush gardens, so residents can enjoy fresh air or sit under the covered porch with comfortable seating, all surrounded by colorful flowers and greenery. Inside, you'll find a dining room set up with tables and decorations like flowers and napkins, serving restaurant-style meals daily, and there's a private bistro with vintage accents set up especially for folks in the memory care unit. Residents often gather in the lounge, activity room, or game room, and there's a TV, library, and popcorn machine for entertainment.

    The facility offers care types including independent living, assisted living, skilled nursing, and memory care, as well as home care, respite, and hospice services. Staff are there 24/7 to provide care, help with bathing, dressing, medication management, and anything else folks might need. People with Alzheimer's or other dementias have their own secure area with programs designed for safety and engagement. Residents get housekeeping, laundry, and internet/Wi-Fi, plus access to an on-site beauty salon with professional chairs, sinks, and hair dryers for grooming needs. Pet therapy is part of the program, and personal pets are welcome. Recreation includes social events and signature programs, and there's always something going on, thanks to the activity calendar and Brookdale Blogs. The community is recognized with the Best of Senior Living All Star award for 2025, and many residents and local advisors recommend it for its supportive staff and home-like environment. Safety measures like emergency response systems and monitored entrances help support everyone's peace of mind. Overall, Brookdale Lake Highlands provides supportive living, with options that help seniors make life easier while enjoying pleasant surroundings.

    About Brookdale

    Brookdale Lake Highlands is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

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