Overall impression: Reviews for Tuscany at Goldmark are highly polarized. A substantial portion of reviewers report a comfortable, friendly, and well-equipped independent living community with clean grounds, attentive staff, robust amenities, and regular social programming. At the same time, there are multiple serious negative accounts that describe deteriorating conditions over time, safety incidents, pest problems, and unprofessional or dishonest management. The volume and severity of the negative comments—especially those alleging crime, pest infestation, and negligent management—contrast sharply with many glowing reports of the property, suggesting inconsistent experiences across different residents, time periods, or sections of the community.
Staff and care quality: Many reviews praise staff by name, calling them helpful, friendly, knowledgeable, and quick to respond. Several reviewers describe feeling welcomed, supported, and well cared for; some report long-term relationships and plans to renew leases. Positive mentions include specific staff members and the social director who runs activities, and accounts of maintenance staff being effective and responsive. However, a notable subset of reviews accuses staff and management of being unkind, hostile, cold, or uncaring, and there are reports that management does not follow through on requests. Allegations range from rude or negligent employees to claims of dishonest behavior by management. This split suggests variability in staff performance or changes in personnel/management that have materially affected resident experiences.
Facilities, amenities, and maintenance: The property is repeatedly described as having strong amenity offerings: a sparkling pool, fitness center with treadmill and exercise bike, large dining room, coffee bar, auditorium/multipurpose hall, clubhouse, and complimentary or continental breakfast services. Accessibility features are commonly noted — elevators, automatic doors, curb cuts, breezeways, and a shuttle with a lift — making the site attractive for independent seniors with mobility needs. Grounds are frequently described as attractive, with mature trees, flowers, and clean common areas. Conversely, some reviewers report areas of the property that are run-down, in need of power washing or significant repair, and even foul or filthy conditions. There are specific complaints about restricted pool access for some residents and perceived favoritism in parking spaces. Maintenance is often praised for promptness, yet there are also reports of negligent maintenance staff or an abrasive maintenance head, indicating inconsistent service quality.
Activities and social life: Many residents highlight an active social calendar, engaging activities organized by a social director, and a friendly, community-oriented atmosphere where neighbors help one another. The availability of a community bus and a weekly shuttle are important pluses for outings and appointments. At the same time, other reviewers say there are no activities or that the resident population is standoffish and prefers to stay to themselves. This again suggests divergent experiences depending on which residents respond and possibly differences across management regimes or time periods.
Management, transparency, and costs: Several reviews applaud newer ownership and strong management teams, noting improvements and effective resident care under new leadership. Yet multiple accounts criticize management as unprofessional, lacking compassion, dishonest, or failing to be transparent about fees, activity costs, or policies. Complaints include misleading information before move-in, unexpected rent increases, lack of follow-through on promises, and unclear extra charges for activities. Potential residents should take these mixed reports as a signal to carefully review lease terms, ask for written policies on fees and amenity access, and seek recent resident references.
Safety, neighborhood, and serious concerns: The most serious themes emerging from the negative reviews involve safety and neighborhood issues: reports of drug deals, shootings, vandalism, theft, homeless individuals on or near the property, and claims that police did not respond to incidents. There are also reports that the facility lacks 24-hour security. Combined with reports of pest infestation (roaches) and overcrowded apartments, these accounts raise significant red flags for safety-conscious residents and families. Importantly, these safety concerns are not universally echoed — other reviewers explicitly call the community safe, quiet, and peaceful. Given the gravity of some allegations, prospective residents should verify current security measures, incident history, pest control records, and recent crime statistics for the surrounding area.
Patterns and considerations for prospective residents: The reviews suggest the property may have changed over time or operates inconsistently in different parts of the community. Several reviewers note a pleasant or well-maintained start that later deteriorated, while others emphasize improvements under new management. Positive reports emphasize staff responsiveness, amenities, and a pleasant social environment; negative reports center on safety, pest problems, and management failures. To evaluate whether Tuscany at Goldmark is a good fit, prospective residents and families should: visit multiple times (including evenings and weekends), interview current residents across different buildings/floors, ask management for documentation on security policies, pest control and recent incidents, clarify pool and parking policies in writing, and request a clear explanation of all fees and any recent rent adjustments.
Bottom line: Tuscany at Goldmark offers many of the physical amenities and services desirable in independent senior living — a pool, fitness center, dining, activities, and accessible design — and many residents report excellent staff and a welcoming environment. However, significant and recurring negative reports about safety, pests, inconsistent management, and deteriorating conditions cannot be ignored. Experiences appear highly mixed, so careful due diligence is essential before deciding to move in. Visiting the site, speaking with a range of current residents, and obtaining clear, written policies from management are recommended to resolve the conflicting narratives found in these reviews.
