The reviews for Duncanville Healthcare & Rehabilitation Center present a strongly mixed picture with distinct clusters of very positive and very negative experiences. Many families and residents praise the facility's culture, naming specific staff and leaders who provide compassionate, attentive care. Positive themes include an attractive, secure facility with fresh-smelling hallways and well-kept common areas; a strong therapy/rehab department; helpful admissions and business office personnel who assist with Medicaid and transitions; and an eventful activity program that fosters family involvement and community. Several reviewers describe a home-like atmosphere with smiling, engaged residents and staff who go above and beyond. COVID precautions and weekly testing were noted positively in some accounts. Multiple reviewers highlighted standout leaders (administrators, DON, social workers) and CNAs by name, reporting clear communication, prompt issue resolution, and high-quality clinical care such as wound management and successful rehab outcomes.
At the same time, a substantial portion of reviews allege serious lapses in care, particularly tied to inconsistent staffing and performance between shifts. The most alarming reports involve neglect resulting in falls, injuries, delayed emergency responses, missed or late feedings, and—per some reviewers—even deaths and threats of legal action. Night shifts are repeatedly characterized as inattentive, with accusations of staff using cellphones, leaving patients unchecked for hours, failing to provide water, and slow or non-existent responses to call lights. Several families reported long waits during admissions, broken bathroom equipment or missing nurse call buttons, uncertainty about medications and physician contact, and even withheld medications. These problems are often compounded by perceptions of favoritism among CNAs and a lack of follow-up from management after critical incidents.
Cleanliness and dining evoke sharply divergent impressions. Many reviewers praise an immaculate facility, pleasant smells, and excellent meals including 5-star dining comments and specific praise for dishes like potato pies. Conversely, others report filthy rooms and bathrooms, urine odors, unopened or unsanitary supplies, wilted or poor-quality food (warm sandwiches, stinky coleslaw), and inconsistent accommodation of dietary needs despite occasional vegan accommodations. Laundry problems, missing or stolen clothing, and inconsistent room maintenance recur in negative accounts. This variability suggests quality control issues that may depend on specific units, staff on duty, or timing (weekday vs weekend) rather than uniformly poor or uniformly excellent operations.
Management and administrative responsiveness also presents a mixed record. Numerous reviewers commend directors, administrators, and business office staff for professionalism, helpfulness, and rapid resolution of concerns; names like Sierra, Andrea, Shay, Chrissy, Maxine, and others are cited as exemplary. These positive testimonials describe proactive leaders who engage families and advocate for residents. Yet other reviewers insist management only reacts when state inspectors or cameras are present, or that complaints are downplayed and not adequately addressed. Several reviewers reported notifying the state about conditions and considering legal action. The dichotomy implies uneven managerial oversight or inconsistent follow-through across different cases.
Staffing and operational consistency emerge as central themes tying many criticisms together. Understaffing and overworked employees are repeatedly mentioned and are associated with slow response times to call lights, long waits for care, and perfunctory attention—particularly overnight or on weekends. Where staffing and leadership are strong, reviews describe warm, attentive care, regular updates to families, and satisfying clinical outcomes. Where staffing is thin or morale low, reports escalate to neglect, missed clinical needs, and safety lapses. Several reviewers also flagged gaps in equipment or environment (lack of bed rails, absence of modern lifting beds), which may increase risk for falls and injuries.
Overall, Duncanville Healthcare & Rehabilitation Center appears to offer high-quality care and a positive environment in many circumstances, driven by capable administrators, an effective rehab program, and many dedicated caregivers. However, there is a substantive and recurring set of serious complaints—centered on staffing shortages, inconsistent cleanliness, food variability, night-shift inattentiveness, medication and physician communication issues, and isolated but severe incidents of neglect—that prospective residents and families should weigh carefully. The pattern suggests that experiences can vary widely depending on unit, shift, and timing. Visitors considering the facility should ask specific questions about staffing ratios on nights and weekends, incident follow-up protocols, laundry and room-cleaning schedules, call-light response times, emergency transfer processes, and how management monitors and enforces consistent standards across all shifts. Families already using the facility should monitor care closely, document incidents, and escalate promptly to named administrators or state oversight if serious deficiencies are observed.
