Overall sentiment: The reviews for Nazareth Living Care Center are strongly polarized. A substantial portion of reviewers report excellent rehabilitation outcomes, exceptional therapy staff, engaging activities, and a clean, welcoming environment. Simultaneously, an equally vocal set of reviewers report serious problems with basic nursing care, infection control, communication, and safety. The result is a facility that, according to reviewers, can provide excellent therapy-driven rehabilitation for some residents but also presents significant risks and inconsistent care that families must carefully weigh.
Therapy and activities: The most consistent positive theme is the strength of the rehabilitation program. Multiple reviewers describe "top-notch" therapy, excellent physical therapists, a large gym and state-of-the-art equipment, collaborative therapy teams, and successful, safe discharges. The activities program receives repeated praise, often specifically naming the activities director (Ricky/Rick) as creative, engaged, and a major reason residents enjoyed their stay. Several reviews emphasize therapy frequency (e.g., three days per week) and a dedicated therapy staff that shows professionalism and positivity.
Nursing, staffing, and safety concerns: The dominant negative themes center on nursing care, staffing levels, and safety. Many reviews describe chronic understaffing (reports of one assistant for 15 bed-bound residents and nurse-to-patient ratios of ~12:1), too few CNAs, slow or absent responses to call buttons, and staff being "MIA" during shifts. Serious safety-related accounts include catheter mishandling with urine backups, suspected wound infections, bedsores and failures to turn patients, dehydration and weight loss progressing to kidney failure for at least one resident, missed baths, delayed vitals, oxygen omissions, unobserved falls, and hospital readmissions. Some reviewers directly link neglect to severe outcomes, including death, making these issues particularly alarming. Multiple reports also indicate occasional rough handling by staff or students and lack of appropriate dementia supervision.
Infection control and medical oversight: Several reviewers specifically cite infection control failures—urinary tract infections, wound care issues, and overall poor nursing attention to signs of infection. A frequently mentioned operational gap is the lack of an on-site doctor and limited or delayed medical evaluation (e.g., no urinalysis requested by nurses), which reviewers feel contributes to delayed diagnoses and worsening conditions. These medical oversight gaps are raised as a systemic risk rather than isolated incidents.
Communication, management, and culture: Communication problems run through many negative reviews: families report poor information transfer, unanswered phone calls, rude receptionists (Stephanie is named in complaints), and management that does not adequately follow up on concerns. Several reviewers describe leadership instability with frequent director turnover (four directors cited), which they believe affects consistency of care. Conversely, some reviews mention leadership improvements—directors becoming more available and responsive and improved outcomes after leadership changes—indicating variability over time and by leadership. A recurring complaint is a perception that management can be financially driven or overly focused on long-term placement rather than immediate patient wellbeing.
Facility, cleanliness, and amenities: Reports about the physical plant are mixed but lean positive overall. Many reviewers praise cleanliness, well-kept grounds, private rooms, pleasant smells, and the overall welcoming atmosphere. Contrasting accounts describe bathrooms or rooms smelling of urine, unclean rooms, and occasional reports of spoiled food or forgotten trays. The facility's size (smaller, more intimate) and private rooms are viewed positively by many families.
Food and nutrition: Dining receives mixed feedback. Several reviewers praise the nutrition staff for addressing dietary needs; others complain of spoiled food, repeated poor meals, and failure to accommodate dietary restrictions (e.g., stomach or diabetic diets). Food inconsistency appears to be a recurrent annoyance rather than a universal failure.
Staff variability and standout employees: One clear pattern is the variability between individual staff members and shifts. Many reviewers single out specific individuals—positively (Myrna, Erica, Leo, Bri/Brianna, Maria, Mr. Clark, Ricky) and negatively (a receptionist named Stephanie and unnamed staff accused of sarcasm or laziness). The presence of many glowing personal accounts alongside harsh criticisms suggests that resident experiences often depend heavily on which staff members are on duty and how consistently policies are enforced.
Language, community, and family involvement: Several Spanish-language reviews reflect satisfaction with the staff and services, noting attentive nurses, clean rooms, good activities, and a sense of home. Multiple reviewers stress that active family involvement is essential; where families were engaged, problems were flagged sooner and care tended to be better. During visitation-restricted periods, staff attempts to maintain family contact via window visits and FaceTime were appreciated.
Patterns over time: Some reviewers report that the facility improved after leadership changes—cleaner environment, better responsiveness, and more activities—while others describe persistent systemic problems despite administrative changes. Frequent director turnover is itself reported as a problem, making consistent improvement harder to sustain.
Bottom-line assessment: Nazareth Living Care Center shows clear strengths in rehabilitative therapy and activities programming, with many staff members praised for compassion and professionalism. However, there are repeated, serious allegations regarding understaffing, neglect, infection control, and poor communication that have, in some reports, led to severe harm. The overall picture is inconsistent care quality: excellent for some residents (especially those focused on therapy) and dangerous for others (especially those needing vigilant nursing, med management, or dementia supervision). Families considering Nazareth should weigh the therapy advantages against documented nursing and safety concerns, ask detailed questions about staffing levels and medical oversight, request current infection-control and staffing metrics, identify on-site champions or staff they can contact, and maintain close involvement with care while the loved one is there.
