Pricing ranges from
    $3,649 – 4,378/month

    Solstice Senior Living at Rio Norte

    1941 Saul Kleinfeld Dr, El Paso, TX, 79936
    • Independent living
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Spotless, welcoming community; dining inconsistent

    I toured and was impressed - spotless, bright facility with beautiful grounds, spacious apartments and inviting common areas. Staff are warm, professional and attentive, and there are plentiful activities that keep residents engaged. Dining is generally good but can lack variety and occasionally has portion or quality issues; management communication is mostly clear though sometimes uneven. Overall I'm planning to move my mother here and would recommend it for independent seniors.

    Pricing

    $3,649+/moSemi-privateAssisted Living
    $4,378+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Assistance with dressing
    • Medication management

    Healthcare staffing

    • 24-hour call system

    Meals and dining

    • Meal preparation and service
    • Restaurant-style dining

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Religious/meditation center
    • Small library
    • Wellness center

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.54 · 125 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.5
    • Meals

      3.9
    • Amenities

      4.5
    • Value

      4.1

    Pros

    • Consistently clean, bright, and well‑maintained facility
    • Friendly, professional, and compassionate staff
    • Responsive communication and helpful admissions team
    • Wide variety of engaging activities and outings
    • Restaurant‑style dining with three meals a day and snacks
    • Several reviewers praised the food and chef interaction
    • Multiple housing options (studios, 1‑ and 2‑bed, casitas, cottages)
    • Spacious units with natural light, patios/balconies, and good storage in many units
    • Weekly housekeeping and laundry services
    • Onsite amenities: library, computer room, beauty/barber shop, pool table
    • Accessible facility features: elevators, handicap parking, vans with lifts
    • Well‑kept grounds, gardens, walking trails and outdoor seating
    • Social, hotel‑like atmosphere that supports independence
    • Transportation provided for shopping, appointments, and outings
    • Onsite clinical support noted (CNA on premises, physical therapist presence)
    • Flexible move‑in process and transparent pricing in many interactions
    • Family‑friendly touches (free family meals first month, family seating)
    • Many specific staff members repeatedly praised (e.g., Omar, Elena, Laura, Gabriel, Miss Castillo, Fabian)
    • Safety focus and good pandemic precautions reported
    • Good value cited versus some prior facilities

    Cons

    • Inconsistent food quality reported (cold, overcooked, raw, small portions)
    • Insufficient staff coverage at times, especially during meal service
    • Several reports of poor or confrontational management and leadership changes
    • Serious complaints about eviction/termination and alleged elder‑care mistreatment in some cases
    • Some residents experienced maintenance delays or move‑in readiness problems
    • Pay‑for personal care (bathing assistance) for some services
    • Variability in resident experience—some found staff less engaged or unhelpful
    • Limited variety/options in meals requested by some residents
    • Occasional issues with apartment items missing or service oversights
    • Storage limited in certain room layouts
    • Ongoing construction/noise reported in some periods
    • Concerns from a few reviewers about staff ability to meet complex medical needs

    Summary review

    Overall sentiment: The aggregated reviews for Solstice Senior Living at Rio Norte are predominantly positive with repeated emphasis on a clean, bright, and well‑maintained physical environment combined with a warm, social atmosphere. Many reviewers highlight the professional, compassionate, and attentive demeanor of direct care and front‑line staff. Multiple individual team members and managers are singled out for exceptional service (Omar, Elena, Laura, Gabriel, Miss Castillo, Fabian), indicating that caregivers and admissions staff often make a strong, positive impression on families and residents. The campus offers a broad set of amenities—library, computer room, beauty/barber shop, activity spaces, gardens, walking trails, and a variety of gathering spots—that reinforce the resort/hotel‑like vibe many reviewers appreciated.

    Care quality and staff: Most reviews praise staff kindness, responsiveness, and engagement. Families reported improved emotional well‑being for residents and described admission teams as thorough and welcoming. Several reviewers specifically note safety procedures, strong COVID precautions, and personalized attention during tours and move‑ins. Onsite clinical supports (CNA presence and access to therapy) are mentioned positively, and transportation/van services with lifts are valued for appointments and outings. However, a recurring caveat is variability: while many found staff excellent and attentive, a minority reported limited staff interaction, concerns about the ability to meet complex medical needs, or uncaring behavior. Notably, a few reviews contain very serious allegations—hostile or confrontational management, alleged elder‑abuse concerns, and abrupt rental terminations during illness—which contrast sharply with the majority and should prompt families to verify current leadership and incident follow‑up when evaluating the community.

    Facilities, apartments and accessibility: Reviewers consistently praise the physical plant—bright units with lots of natural light, patios/balconies, spacious bathrooms (including large walk‑in showers), and options ranging from studio and one‑bedroom units to two‑bedrooms, casitas, and cottages. Weekly housekeeping and laundry services, on‑site washer/dryer access in some units, cable TV, and hotel‑like touches are appreciated. Accessibility features (elevators, handicap parking, vans with lifts) and proximity to hospitals were highlighted as advantages. A few reviewers noted limited storage in some floor plans, delayed move‑in readiness, or ongoing construction in periods, which are fairly isolated concerns compared with the overall praise for the property’s upkeep.

    Dining: Dining is a frequent focal point with a split of strong praise and repeated criticism. Many residents and families describe restaurant‑style dining, delicious meals, daily menus, chef availability, and special touches like live pianists and holiday menus—elements that contribute to the community’s social life. Conversely, a notable subset of reviews report inconsistent or poor dining experiences: meals served cold, overcooked or undercooked food, small portions, and insufficient staff to properly serve meals. Several reviewers suggest that food quality and service appear to fluctuate over time or by meal shift, and a few mentioned menu limitations or desires for more culturally familiar options. There are also accounts of management addressing dining concerns (e.g., bringing in new chefs) which suggests responsiveness in some cases.

    Activities and social life: The activity program receives strong, consistent praise. Reviewers describe a full calendar—bingo, music, arts and crafts, movie nights, exercise classes, happy hours, holiday parties, church services, outings to malls, bingo, and casinos—and many say there is “always something to do.” The transportation team, events director, and activity staff are repeatedly credited for making the community lively and helping residents form friendships. Programs appear well‑organized with opportunities suited to a range of interests, helping many residents maintain independence and social engagement.

    Management and variability: Management impressions are mixed and represent the most significant pattern of concern among reviews. Many families commend the admissions process, transparency, and specific managers who were proactive and helpful. Yet several reviews describe problematic leadership changes, arrogant or confrontational new management, missed appointments, disorganization, and in severe cases allegations of abuse or retaliatory behavior. These reports suggest variability over time or between leadership teams; they also highlight the importance of checking the most current management practices, escalation channels, and incident histories when considering Rio Norte. Staffing levels—particularly during meals and some shifts—are another recurring issue tied to management and resourcing decisions.

    Net assessment and guidance: Aggregating the themes, Solstice Senior Living at Rio Norte appears to be a strong option for independent seniors seeking a clean, active, and socially engaging community with good amenities, accessible housing options, and many staff who deliver compassionate, professional care. The activity program, grounds, and many apartment features are repeatedly praised. However, two areas merit careful, up‑front inquiry by prospective residents and families: (1) current dining quality and meal service staffing (ask to sample meals, meet the chef, understand menu flexibility), and (2) recent management/staffing stability and any history of serious incidents (ask about leadership tenure, policies on resident grievances, staffing ratios, and how the community handles clinical escalations). If these are verified satisfactory, the large majority of reviewers indicate a positive resident experience and high likelihood of recommendation.

    Location

    Map showing location of Solstice Senior Living at Rio Norte

    About Solstice Senior Living at Rio Norte

    Solstice Senior Living at Rio Norte stands as a 55+ community on the east side of El Paso, offering independent living, assisted living, and memory care services. The building has two stories with studio, one-bedroom, and two-bedroom apartments, plus cottages with private bathrooms, kitchenettes, closets, and either patios or balconies, and is suited for comfort and safety with easy-to-navigate floor plans, emergency call systems, and in-suite climate control. Residents pay month-to-month rent that covers three daily chef-prepared meals in restaurant-style dining rooms, weekly housekeeping, linen service, most utilities, free cable, Wi-Fi, laundry, and regular shuttle bus transportation for errands, appointments, or social outings. The grounds have landscaped gardens and walking paths, including a rose garden and dog-walking areas for those with pets-though there are some pet restrictions. There are both indoor and outdoor common spaces, with a beauty and barber salon, fitness center, library, game room, media lounge, computer room, and private dining rooms for family or events.

    Vibrant Life® and Path to Wellness programs keep residents involved through a busy calendar of onsite and offsite activities, like exercise classes, Wii sports, bingo, billiards, dessert socials, arts and crafts, and music. There are devotional services, as well as educational, literary, and horticultural programs. For those who need help, the community offers assisted living help with bathing, dressing, and medication, and there's access to memory care programs for residents with dementia or Alzheimer's disease. Solstice doesn't employ full medical staff, but allows residents to use their own home health care services, with care coordination, home-care agency partnerships, medication reminders, and physical or occupational therapy available through outside professionals if needed. There's 24-hour telehealth access to medical advice, urgent call systems for emergencies, and a welcoming staff ready to help.

    Apartments and cottages are neat and kept up, with plenty of space and natural light, while community areas offer chessboards, TVs, comfortable seating, and places for games or conversation. The dining rooms have stylish chandeliers and the kitchen staff prepares dietitian-approved menus meant to keep everyone healthy. The property is smoke-free inside, with parking for residents, and sits close to museums, entertainment venues, and shopping, and is near Fort Bliss, giving access to military benefits for veterans. Residents can come and go as they please, schedule tours, bring pets that meet guidelines, and pay by check or credit card. Solstice is part of Holiday Retirement's network, operating for more than 50 years, and residents can stay as their needs change, with personalized care tailored to each person and a focus on staying active, comfortable, and connected in a friendly environment.

    About Integral Senior Living

    Solstice Senior Living at Rio Norte is managed by Integral Senior Living.

    Integral Senior Living (ISL), founded in 2002 and headquartered in Carlsbad, California, has emerged as a leading third-party management company specializing in senior independent living, assisted living, memory care, and new development properties. Managing 58 communities across 15 states including California, Oregon, Washington, Arizona, Utah, Idaho, Colorado, Texas, Oklahoma, Illinois, Tennessee, Alabama, Michigan, Missouri, and Florida, ISL ranks as the 20th largest senior living provider in the United States with annual revenues reaching $750 million.

    In 2023, ISL entered a transformative partnership with Discovery Senior Living through an investment by Lee Equity Partners and Coastwood Senior Housing Partners, creating the nation's fifth-largest senior housing operator. This strategic alliance positioned ISL as Discovery's largest vertically integrated senior living operator, managing over 113 communities within the Discovery family of companies. Together, Discovery Senior Living has become the largest privately held operator in the U.S., with a portfolio of nearly 35,000 units across 350 communities in almost 40 states, supported by more than 17,000 employees.

    ISL's care philosophy centers on fostering dignity and respect for residents while promoting their independence and individuality. Their person-centric approach is exemplified in programs like Generations Memory Care, where individuals are viewed as whole persons first rather than being defined by their conditions. The company delivers meaningful and vibrant life experiences through exceptional amenities, award-winning programs, chef-prepared meals, and expert care. This commitment extends to creating fulfilling work environments for associates, recognizing that employee satisfaction directly impacts resident care quality.

    The company's excellence has earned significant recognition, including 19 communities being named among the Best Senior Living Communities for 2024. Under the leadership of President and CEO Collette Gray, who received the 2025 McKnight's Senior Living Women of Distinction Lifetime Achievement Award and was inducted into the McKnight's Women of Distinction Hall of Honor in 2023, ISL has maintained its position as an industry leader. The partnership with Discovery has proven transformative for operations, enhancing support services, improving employee retention through enhanced benefits, and allowing both companies to leverage best practices while maintaining their unique cultures and programs.

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