The Bartlett Skilled Nursing and Assisted Living

    221 Bartlett Dr, El Paso, TX, 79912
    3.9 · 82 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Bright facility but inconsistent care

    I found a clean, bright facility with spacious rooms, lots of natural light and courtyard views, engaging activities, excellent PT/OT, and many compassionate nurses, CNAs and social workers who communicated well and helped with insurance and transitions. Meals were generally good with made-to-order and diet accommodations, snacks all day, and a pleasant dining room. That said, care quality felt inconsistent at times - I heard and experienced slow response times, occasional medication/documentation errors, lost laundry/personal items, and a few safety/neglect incidents reported by families. Overall I was impressed by the staff and environment but would recommend probing staffing stability, medication safety, and incident history before committing.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.87 · 82 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      3.3
    • Amenities

      4.1
    • Value

      2.6

    Location

    Map showing location of The Bartlett Skilled Nursing and Assisted Living

    About The Bartlett Skilled Nursing and Assisted Living

    The Bartlett Skilled Nursing and Assisted Living sits in El Paso, TX, and has been family owned and locally operated since 1997, which means folks have run it themselves for a long time and care about the place. The staff here offer both skilled nursing and assisted living, so there's help for both short-term and long-term needs. There are 36 private studio apartments that give residents their own space, and the setting tries to feel more like a home than a hospital, which matters to some people. Residents get support with daily tasks like bathing, dressing, and taking medicine, and the staff keep licensed nurses on duty or on call all day and night, with physicians on call ready to help. There's medication management, diabetic care, incontinence and non-ambulatory care, and other healthcare services to assist many different needs. The Bartlett also provides rehabilitation and comprehensive therapy, such as visits from a licensed physical therapist, and scheduled transport to doctors' appointments or activities, which helps take the worry out of getting around. The community provides meals, including five-star chef-prepared food with attention to preferences and dietary needs, and they handle weekly housekeeping and laundry, with all utilities paid except the phone. Residents get gentle reminders for meals and activities, and staff plan activities seven days a week for folks who want to join in. Parking is available and services are in place for those who need help going to appointments. The facility is licensed to offer assisted living, and has an administrator who's a licensed Assisted Living Manager. Reviews average around 3.7 out of 5 stars from 26 people.

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