Overall sentiment from the collected reviews is heavily polarized but leans strongly negative. A substantial number of reviewers report serious, persistent problems with cleanliness, basic care, staffing, and facility maintenance. These negative reports are severe in some cases, alleging neglect, abuse, medication withholding, theft, delayed emergency responses, and even deaths in the facility’s care. Intermixed with these negative accounts are a smaller but meaningful number of positive reviews praising specific staff members, an administrator, and some aspects of care and safety. The pattern suggests pronounced inconsistency — some residents and families experienced attentive, trustworthy care, while others describe dangerous or neglectful conditions.
Care quality and resident safety are the most frequently cited concerns. Multiple reviews allege neglectful behavior such as patients left in soiled bedding, infrequent showers, failure to provide medications, and delayed or inadequate response to emergencies (including allegations of delayed CPR and deaths). Several reviewers explicitly call for health department intervention or closure, and at least one review references a historical death (2010) as indicative of longstanding problems. At the same time, a subset of reviewers report “excellent” or “amazing” care and state that their family members were treated safely, demonstrating a stark split in reported experiences.
Staff conduct and staffing patterns are another recurring theme. Many complaints describe rude staff, staff who hang up on family members, theft, and use of personal cell phones during shifts. Weekend coverage is repeatedly criticized, with reviewers reporting gaps in care and unhelpful weekend staff. Conversely, some reviews highlight individual staff as friendly, helpful, and family-oriented, and a few praise a trustworthy administrator. This variability suggests inconsistent hiring, training, supervision, or shift-to-shift standards.
Facility condition, housekeeping, and infection control are commonly criticized. Reviews mention filthy rooms and mattresses, strong urine/feces odors, roaches and insects, peeling paint, old flooring, mold or peeling molding, and generally uninviting, run-down common areas. While one or two notes mention a room being clean or small positive touches like flowers, the dominant narrative describes a facility in need of substantial physical rehabilitation and more rigorous cleaning and pest-control protocols.
Operational issues extend to dining, activities, and medical supplies. Food quality is frequently called out as poor, with meals arriving not hot and with limited portions. Reviewers also note a lack of meaningful activities and social programs, which can impact residents’ quality of life. Several reports indicate shortages of medical supplies and medications and criticize the director of nursing (DON) or administration for not being proactive or responsive. COVID visiting restrictions are mentioned as having compounded family stress and limited oversight during the pandemic period.
Notable patterns and practical advice: the reviews indicate long-term, recurring complaints (some reviewers say little has changed in over a decade), suggesting systemic problems rather than isolated incidents. However, the presence of strongly positive reviews indicates that experiences can vary considerably, possibly by unit, shift, or individual staff members. For families considering this facility, the reviews collectively recommend thorough due diligence: review state inspection reports and complaint histories, visit in person (including weekends and evenings), ask about staffing ratios and turnover, verify medication management and emergency protocols, observe cleanliness and odor, and speak directly with recent families. Given allegations of serious neglect and calls for regulatory action in some reviews, prospective residents and families should weigh both the negative patterns and the isolated positive reports carefully before deciding.
In summary, the review set paints a picture of a facility with deep, recurring concerns about cleanliness, care consistency, staffing behavior, and physical plant condition, punctuated by occasional reports of competent, caring staff and management. The dominant impression from the reviews is that quality and safety may vary dramatically depending on timing and personnel, and that significant oversight, improvement, and transparency would be necessary to address the most serious allegations raised by multiple reviewers.
