Overall impression and sentiment The reviews present a highly mixed but predominantly negative picture of Remarkable Healthcare’s Dallas–Fort Worth locations. While a number of reviewers praise the facility’s appearance, public spaces, and individual staff members (including specific therapists and aides), the volume and severity of complaints about neglect, safety, cleanliness, and management failures are substantial and recurring. Many reviewers describe scenarios that indicate systemic problems rather than isolated incidents: chronic understaffing, frequent lapses in basic hygiene and wound care, medication mishandling, failure of timely response, and repeated communication failures with families.
Care quality and clinical issues A dominant theme across reviews is poor clinical care and oversight. Multiple accounts cite severe neglect (residents left unbathed for days, soiled diapers left for many hours, bed-bound residents not turned or changed, and pressure ulcers left untreated or poorly managed). There are specific, alarming examples including a resident reportedly not bathed for 13 days, someone left in feces for 24 hours, wet diapers for 9.5 hours, and reports of weight loss, dehydration, UTIs, pneumonia, sepsis, and readmissions to hospital due to failure to provide adequate care. Medication issues are frequent: reports include delayed administration, withheld pain medication, alleged overmedication leading to delirium, and medication-related theft allegations. Several reviewers also reported no doctor visit since admission and lack of RN coverage during some shifts, which compounds the clinical risk.
Staffing, responsiveness, and behavior Understaffing is consistently cited—sometimes as specific ratios (one nurse and two aides for ~60 residents) and frequently noted at night and on weekends. Consequences include long call-light wait times, unanswered phones, late morning routines (late breakfasts), and missed or delayed medication and showering. Staff behavior shows a sharp divide in experiences: some reviewers singled out compassionate, professional nurses, aides, and therapists (naming individuals such as Kelli, Traci, and Chris) who made positive differences; however, a larger number of reviews describe rude, sarcastic, unprofessional, or incompetent staff, including allegations of theft by CNAs and other employees. Several reviews also accuse management or leadership (D.O.N. and administrators) of being dismissive, unaccountable, and poor at resolving family complaints.
Cleanliness, infection control, and facility maintenance A recurring contradiction in the reviews is the facility’s attractive, modern appearance versus the allegedly poor cleanliness and infection control in resident areas. Many reviewers praise the lobby and grounds but then report filthy resident rooms, soiled bedding, nonfunctional or dirty toilets (including toilets overflowing with feces), urine odor in hallways, gnats/flies, dirty wheelchairs, and lack of toiletries, towels, or clean sheets. Laundry problems (lost blankets, wrong-size sheets) and pest issues further suggest systemic housekeeping and maintenance failures. Reports of clogged toilets, persistent air-conditioning problems, overflowing trash, and delayed maintenance indicate that facility upkeep and environmental safety are inconsistent.
Dining, nutrition, and therapy Dining is frequently criticized: descriptions include cold, inedible, or stinky food; inappropriate meals given medical restrictions (fried foods and sugary desserts despite dietary directions); meager servings that contributed to weight loss and hospital admissions; and long waits for meals. Conversely, some reviewers enjoyed the food and dining experience. Rehabilitation and therapy services are also mixed: several reviewers reported effective therapy, helpful therapists, and successful short-term rehab that enabled discharge home; others said therapy was minimal, therapy promises were unfulfilled, or rehab was almost non-existent despite being billed. This variability suggests uneven program quality and inconsistent staffing/therapist availability.
Safety, incidents, and administrative concerns Many reviewers raised safety concerns: falls with injuries (including a resident who fell twice), alarm or safety equipment failures, incorrect assessments of ambulatory status, unsecured access (another patient entering rooms), delayed hospital transfers for urgent conditions (e.g., bowel blockage, infection), and instances of misdiagnosis or faulty lab results. Administrative issues are also prominent: families reported poor communication, no updates, missed doctor appointments, unfulfilled promises from administration, billing disputes, and allegations of owner misconduct (misuse of company funds, questionable purchases). Several reviewers explicitly stated plans to report the facility to state regulators, and some reported actual inspection complaints.
Patterns, variability, and recommendations implied by reviews The reviews indicate a pattern of wide variability between shifts, units, and even among staff members. Positive experiences often cite specific staff members, visible management, and functioning therapy programs, while negative experiences point to nights/weekends, certain units, or periods where staffing and oversight are notably poor. The frequency and severity of neglect, hygiene failures, medication errors, theft allegations, and administrative dysfunction are significant red flags that appear repeatedly across independent reviews.
In summary, while Remarkable Healthcare has attributes families appreciate—modern facilities, some highly capable and compassionate staff, and functional therapy programs for certain patients—the body of reviews raises serious, repeatedly reported concerns about staffing levels, basic hygiene and wound care, medication safety, food quality, facility cleanliness, and managerial responsiveness. These concerns include documented incidents of neglect, infections, falls, and alleged abuse or theft. Prospective residents and families should carefully weigh these mixed reports: verify current staffing and clinical oversight, meet and evaluate direct care staff and nursing leadership, request recent inspection reports, monitor hygiene and wound care practices closely, and maintain frequent communication with facility management if choosing this facility. If serious or ongoing safety concerns are observed, families should consider immediate escalation to state regulators or ombudsman services as appropriate.
