Overall sentiment across the reviews for Wedgewood Nursing Home is highly mixed and polarized. Many reviewers praise specific clinical departments, individual caregivers, and activities staff, while numerous other reviews describe severe lapses in basic care, safety, cleanliness, and communication. The facility appears to have substantial variability over time and by unit or shift: some families describe an exceptionally caring, therapy-focused environment, while others report neglectful conditions that resulted in serious medical decline.
Care quality and safety are central themes with stark contrasts. Positive reports highlight an excellent therapy department (inpatient and outpatient rehab), skilled wound care (Towanda frequently named), and nurses and aides who advocate strongly for residents. Conversely, multiple reviews describe delayed medical responses, failure to apply essential treatments (for example CPAP not put on at night), delayed pain medications, delayed transfers to the ER, and outcomes including ICU admission, falls with fractures, severe infections (UTI), and dramatic clinical deterioration (reviews even cite extremely high A1C and dangerously low oxygen and blood pressure). These accounts indicate potential lapses in clinical monitoring and escalation. There are repeated claims that staffing levels are inadequate to meet resident needs (one aide for 24+ residents reported), which reviewers link to missed care and unsafe conditions.
Staffing, culture, and management receive mixed but specific attention. Several caregivers and administrators are singled out for praise—admissions and front desk staff such as Ashley, Tara, Alicia, and Ms. Kari are described as compassionate and informative. Some reviewers credit a recent leadership turnaround and a new administrative team for noticeable improvements: cleaner facilities, friendlier staff, stronger COVID protocols, and more responsive management. At the same time, other reviewers describe burned-out or inattentive staff who gossip, laugh while on duty, or even sleep; allegations of rude day-shift staff versus courteous night-shift staff recur. Administrative problems are also reported, including poor handling of personal records and POA documentation, mishandling of a death certificate and family communication, and claims that complaints were necessary to prompt action. A few reviews note that some glowing reviews may be staff-written, raising credibility concerns about the overall reputation.
Facility condition, cleanliness and maintenance are another area of major divergence. Some reviewers describe Wedgewood as clean, fresh-smelling, and professionally maintained by housekeeping. Others report serious problems: urine odor, soiled diapers left in rooms, urine-filled trash among a resident's belongings, clogged or nonworking toilets, nonfunctional AC, sticky floors and furniture, and pest infestations (water bugs, dead roaches). These issues are often cited alongside other failures (unresponsive call lights, plumbing problems), suggesting sporadic or unit-specific breakdowns in environmental services and maintenance. Such problems have clear implications for infection control, dignity, and resident comfort.
Privacy, security, and property concerns are raised repeatedly. Reviews allege lost clothing and personal items, possible theft, unauthorized access to personal records, and even cameras in rooms and isolation conditions. These concerns, together with poor communication about closures or transfers and inconsistent notification of families, have eroded trust for some families and prompted relocations and formal complaints.
Activities, amenities, and some clinical offerings get positive comments. The Activities Director and programming receive praise for creating a lively atmosphere with games, outings, and social opportunities. The facility is noted to offer in-house dialysis and a VA contract, which can be valuable for certain residents. Reviewers who had positive experiences consistently recommend touring the facility and highlight the convenience of location and availability of insurance options (Medicare/Medicaid/private pay).
Notable patterns include strong improvement narratives from some families after leadership changes, contrasted with multiple reports of persistent systemic problems that require “major changes.” There are also consistent calls for better staffing, improved communication with families, reliable maintenance, pest control, enforcement of hygiene standards, and clearer administrative processes for records and end-of-life matters.
Recommendations for prospective residents and families based on these reviews: schedule an in-person tour and ask specifically about recent leadership changes, current staffing ratios (day and night), call light response times, infection and pest-control policies, maintenance turnaround times (plumbing/AC), handling of personal belongings and privacy policies, procedures for escalation and emergency transfers, and how the facility communicates with families about incidents or closure. Request references from current families (not facility-selected reviewers) and ask to see the therapy and wound-care teams. Given the polarized feedback, direct verification of the unit or wing where a prospective resident would live—and conversations with that unit’s staff and families—will be important.
In summary, Wedgewood Nursing Home elicits both strong praise and serious alarm: clinicians, therapists, and activity staff are often lauded for high-quality care and engagement, yet recurring reports of neglect, understaffing, hygiene and pest problems, administrative disorganization, and safety incidents present significant concerns that prospective residents and families should investigate thoroughly before making placement decisions.
