The Acres Assisted Living

    3723 FM 521 Rd, Fresno, TX, 77545
    3.4 · 5 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Neglectful unsanitary overpriced poor care

    I placed my mother here and pulled her out in under two months. The place was neglectful - bed sores went unreported, residents often unbathed or kept sedated, and I found urine puddles and a persistent smell. Communication was awful: admin brushed off family complaints with jokes and odd excuses. Meals were kindergarten-style (hot dogs and fries), not suitable for diabetes/high blood pressure, and activities were basically just TV. A few caregivers were genuinely kind and engaging and parts of the home looked immaculate, but for the high price the overall experience was unacceptable - I do not recommend it.

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    Amenities

    3.40 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.8
    • Meals

      2.7
    • Amenities

      3.4
    • Value

      1.0

    Location

    Map showing location of The Acres Assisted Living

    About The Acres Assisted Living

    The Acres Assisted Living sits on a stretch of land in Fresno, Texas, and offers a place that feels more like a country home than an institution for up to 16 residents, with both private and shared rooms that come fully furnished with a full-size bed, dresser, nightstand, and a sitting area, and you'll see pets now and again since they accept them sometimes, which helps the place feel more warm and lived-in. Some folks at The Acres need more help, and there's staff awake around the clock, with a registered nurse on call 24 hours, so residents always have someone to help them, whether they're getting up at night or need a hand with bathing, dressing, eating, using the toilet, or moving around safely, not to mention medication administration, incontinence care, and support for folks living with Alzheimer's or other memory issues, which you don't always see. You'll see aides help people with daily tasks, and therapists come by on a schedule to help keep everyone moving, from exercise sessions to physical and occupational therapy, and for folks who need more, there's hospice, in-home care, and some mental health support too, so you don't have to move somewhere else when your needs change.

    Meals are included three times a day with snacks, and they take care with what gets served, from options for folks with diabetes or those on low-fat, vegetarian, or low-salt diets, so there's something safe and healthy for everyone, and you'll find both a dining room and room service for when folks want a meal in private. Housekeeping and laundry services get handled for everyone, so there's less to worry about, and if you need a haircut or a shave, there are on-site barber and hair salon services. The place has features you'd expect like cable and Wi-Fi included, emergency alert systems, and secure doors and gates, so people can walk outside or in the gardens without worry, and there's both a recreation room and spaces for arts and crafts, game nights, computer use, and movie nights, so you don't have to stay in your room all day unless you want to. The residents have their own music group, and story time or games are pretty regular, and they try to get everyone involved with outings, community activities, and even religious services.

    The community is licensed by the state of Texas (License #308493, ASLB certification, Type B license) and falls in the Assisted Living category, with a focus on both assisted living and memory care, including for non-ambulatory residents, and you'll see staff trained with reference and driving record checks, so there's some peace of mind around that, which matters for people thinking about staying. The property is set up so people can move around inside and out, take in the garden or sit on patios, and walking paths make it easy to keep active or just enjoy the view-when the weather's nice, that's a real plus. There's an on-site pharmacy and general transportation available for appointments or shopping, and they handle blood work and other medical services on-site, so you don't always have to travel.

    The cost starts at about $3,210 per month, and all payments get accepted by insurance, credit card, check, or even some help if selling a home, and the price covers 24-hour awake staff, meals, snacks, house cleaning, laundry, cable, and Wi-Fi, so you don't get nickel-and-dimed for basics, but they don't publish exact pricing for everything, so asking directly is best. Room options include both private and shared bedrooms, and the community has facilities for up to 16 people living with Alzheimer's. The Acres has a steady 3.5-star rating from reviews and a Seniorly rating of 3.8, which puts it at "very good" but not perfect, so some people like it and some have had issues, just like you'd expect. The place suits seniors looking for assisted living or memory care who want a quieter place with more space, friendly staff, and a choice about how they spend their days, but like any place, it's important to visit and see if it feels right for your needs.

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