Overall sentiment across the reviews for Landing at Watermere Frisco is distinctly mixed but centers on two clear themes: an attractive, well-appointed community with many high-quality services and a subset of serious operational and clinical failures that have led some families to lose trust.
Strengths and positives are strong and repeatedly mentioned. Many reviewers praise the community's modern, clean, hotel-like design and abundant amenities. The facility is new or newer, with spacious apartments, large bathrooms, pleasant outdoor spaces, and thoughtfully designed common areas. Dining is often described positively — chef-prepared meals, private dining options, and dietary accommodations. The community offers a wide spectrum of services that reviewers value: weekly concierge physician rounds, on-site physical/rehab therapy (Select Rehab), daily pharmacy delivery, transportation services, and multiple levels of care from independent living through assisted living and memory care. Activity programming receives consistently strong marks: engaged activity staff, diverse offerings (yoga, game nights, art and Montessori-style memory activities, VR/iN2L), and frequent social events that many families say improve residents' quality of life and social engagement.
Clinical care and many staff members are also lauded. Numerous reviews highlight caring, attentive caregivers, compassionate memory-care teams, skilled therapists and nurses, and staff who 'go above and beyond.' Several families describe seamless transitions, personalized care plans, improved resident wellbeing, and strong rehab outcomes. Memory care is a particular strong point in many reports, with families expressing relief at the professionalism and dedication of that team. Positive operational elements include responsive front-desk/conceirge service in many instances, award recognitions, and partnerships (therapy and pharmacy) that streamline care for residents.
Despite these positives, recurring and significant concerns appear in a sizeable minority of reviews and cannot be ignored. The most serious themes relate to safety and clinical reliability: multiple accounts of missed medications (including a missed anticoagulant/Coumadin that led to a hematoma and hospitalization), falls where residents were reportedly left on the floor for extended periods, dehydration requiring ER visits, reports of physical mistreatment by caregivers, and unaddressed hygiene issues (urine-soaked furniture, dirty bathrooms, blood on walls). Call-button response delays, especially at night, and inconsistent night staff performance are mentioned frequently. Housekeeping lapses and delayed maintenance (broken AC, elevator and roof issues, slow repairs) also undermine the premium image for some families.
A consistent secondary pattern is organizational instability and accountability problems. Many reviewers cite frequent changes in executive leadership and high caregiver turnover; several describe management reprimanding staff without removing or suspending them after serious incidents, leaving families feeling that issues were inadequately investigated or resolved. Communication lapses — slow or absent follow-up, poor transparency after incidents, mixed responses to refund or deposit disputes, and perceived indifference from corporate — are repeatedly referenced. These management and process failures amplify the impact of clinical lapses, producing narratives such as 'swanky decor masking care problems' or 'paying Hilton prices for Motel 6 care.' Some reviewers explicitly warn prospective families to monitor care closely or delay placement until leadership stabilizes.
On balance, the community demonstrates many hallmarks of a desirable, high-amenity senior-living option: strong programming, excellent physical plant, therapy and medical partnerships, and many dedicated staff who make a positive difference. However, the existence of multiple serious safety and clinical failures reported by different families — missed critical medications, falls with delayed assistance, instances of alleged mistreatment, and inconsistent night staffing — creates a bifurcated experience where outcomes appear to depend heavily on unit, shift, and current leadership stability. Prospective residents and families should weigh the documented strengths against the documented risks, ask detailed questions about staffing ratios (day vs night), leadership tenure, incident reporting and investigation procedures, medication administration and audit processes, housekeeping and maintenance responsiveness, and accountability policies for staff misconduct. If considering this community, arrange specific conversations with clinical leadership, request recent staffing and incident-response metrics if available, follow up with families currently there (especially in the desired care level), and consider periodic monitoring after move-in to confirm that the positive experiences many families describe are consistent and sustained.
