Pricing ranges from
    $3,680 – 4,416/month
    AnonymousLoved one of resident
    4.0

    Warm caring staff, communication concerns

    My mom settled in here and I'm overall pleased - the staff are warm, attentive and family-like, the place is clean and cozy, private rooms are roomy, meals are usually good, and there are plenty of activities (puzzles, bingo, exercise) that she enjoys. Holly and the floor staff have given excellent care and leadership seems more stable now. My main concerns have been inconsistent communication (unreturned or cut-off calls), a few instances of unprofessional behavior and troubling reports about honesty/discrimination. I would recommend this community for fairly independent residents who want a caring, active small facility, but monitor communication and suitability for higher-need loved ones.

    Pricing

    $3,680+/moSemi-privateAssisted Living
    $4,416+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.20 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.8
    • Staff

      4.3
    • Meals

      4.0
    • Amenities

      4.7
    • Value

      5.0

    Pros

    • Caring, loving and attentive staff
    • Family-like, homey atmosphere
    • 24/7 attentive care and dementia support
    • Long‑tenured and stable caregivers on many floors
    • Responsive staff who go above and beyond
    • Engaging, varied activities (bingo, puzzles, gardening, exercise)
    • Personalized attention and small facility feel
    • Clean, safe and well‑decorated environment
    • Private/spacious rooms available
    • Helpful move‑in and settling assistance
    • Volunteers welcomed and active resident social life
    • Staff that know residents and accommodate preferences
    • Peace of mind for families; residents report improved outlook
    • Specific praised employees (e.g., nurse Holly, executive director Terra, staff John)
    • Three meals a day provided; breakfast often praised
    • Good value and overall high quality of care
    • Opportunities for hobbies, socialization and integration
    • Supportive and welcoming community

    Cons

    • Inconsistent meal quality and preparation
    • Limited meal options at times
    • Specific poor meal incidents (e.g., corny dog Friday dinner)
    • Cooks turnover and variable kitchen performance
    • Poor communication and unreturned calls
    • Staff rudeness or unprofessional behavior reported
    • Allegations of being hung up on or accused of harassment
    • HIPAA/protocol misunderstandings and mishandled calls
    • Occasional lack of compassion or trust from staff
    • Past staffing instability on some units
    • Some reviewers report dishonest or unhelpful staff
    • Not recommended for residents unable to self‑care
    • Desire for more intellectually oriented activities
    • At least one allegation of discrimination against people of color

    Summary review

    Overall impression Wheeler Terrace elicits predominantly positive reactions: many reviewers describe the community as warm, homey, and family‑oriented with staff who genuinely care about residents. Common themes include attentive, long‑tenured caregivers, personalized attention in a smaller facility footprint, a safe and clean environment, and an active social program that helps residents integrate, form friendships, and regain a sense of purpose. Several reviewers explicitly state that their loved ones are happier, more engaged, and better cared for at Wheeler Terrace, and several employees receive individual praise by name.

    Care and staff Care quality and staff attitude are the strongest and most consistent positives. Multiple reviews describe staff that treat residents like family, provide 24/7 attentive care, anticipate needs, and go above and beyond during move‑ins and medical events (for example, assisting recovery from a UTI). Dementia support is noted as compassionate and effective. Several reviewers call out specific staff members (nurse Holly, executive director Terra, and staff member John) as exemplars. At the same time, a minority of reviews raise serious concerns about unprofessional behavior: incidents of rude treatment, accusations of harassment toward callers, hung‑up calls, misleading or dishonest interactions, and at least one report alleging discrimination. These negative incidents appear less frequent than the positive reports but are serious and recurring enough to be an important pattern for prospective families to investigate further.

    Facilities and environment Many reviewers appreciate the facility’s clean, cozy, and decorated interior, noting holiday decorations, a homelike atmosphere, and private or spacious rooms with conveniences such as large beds and TVs. The size of the community is mentioned both as a pro and a con: some families value the smaller, personalized setting and peace of mind it provides; others wanted a larger community with different offerings. Overall, the environment is described as safe, welcoming, and supportive of residents’ hobbies (gardening, puzzles, jigsaw, card games), which helps reduce loneliness and encourages social engagement.

    Dining and food quality Food is a mixed area. Breakfast is frequently praised, and many residents receive three meals a day with staff who try to accommodate preferences. However, numerous reviews call out inconsistent food quality, limited menu options at times, and specific preparation issues (one reviewer specifically mentions a “worst corny dog Friday night dinner”). Several reviews note turnover among cooks and that meal quality has fluctuated over time—some say it has improved; others say it has declined. Overall, prospective families should expect generally acceptable meals but should be prepared to raise preferences and concerns with management and to verify current kitchen performance during a tour or trial meal.

    Activities and social life Activities are another strong selling point: residents enjoy bingo, exercise classes, social events, gardening, puzzles, and card games. The activity director receives positive comments (described as sweet and engaging), and families report improvements in residents’ outlook and social life. A few reviewers would like more intellectually oriented programming, suggesting an opportunity to expand offerings (lectures, discussion groups, or structured cognitive activities). Nonetheless, overall the activity program is lively and contributes substantially to resident satisfaction.

    Management, communication, and operational issues Management and processes show a mixed picture. Several reviews praise stable management and note improvements in floor staffing after past ups and downs, recommending the community on that basis. However, communication problems are a recurring negative theme: unreturned calls, being hung up on, failure to escalate calls to supervisors, HIPAA misunderstandings, and in some cases the perception of dishonesty. These issues have led a few families to lose trust in the facility and consider legal action over specific interactions. Operationally, some reviewers describe “good people but poor processes,” indicating that while frontline staff are often excellent, administrative and communication systems can be inconsistent. Prospective families should probe how the community handles complaints, call escalation, and staff training on communication and confidentiality.

    Notable patterns and recommendations - Majority positive but important negatives: The preponderance of reviews is positive regarding daily care, staff warmth, social life, and cleanliness. However, some reviewers report serious interpersonal and operational failures—these are less numerous but significant, and they primarily concern communication, professionalism, and occasional discrimination allegations. - Food is variable: Many residents like the meals overall, especially breakfast, but inconsistent preparation and limited selections are recurring complaints. Families with particular dietary needs or strong preferences should discuss menu flexibility and try a meal during a visit. - Staff quality vs. processes: Frontline caregivers are strongly praised; management and administrative communication receive more mixed feedback. Ask about staffing stability, turnover, training, and the protocol for addressing family concerns. - Activity strengths: The social and activity programs are a clear asset and often credited with improving residents’ mood and engagement. There is room to expand intellectually focused offerings. - Due diligence advised: Given the reports of unprofessional interactions and at least one allegation of discrimination, visitors should meet leadership (executive director and activity director), request references, observe mealtime, and test responsiveness to questions and concerns before moving forward.

    Bottom line Wheeler Terrace appears to be a warm, well‑cared‑for community that provides attentive, family‑style care with strong social programming and a generally safe, clean environment. Many families reported peace of mind and visible improvement in their loved ones’ quality of life. At the same time, inconsistent meal quality, occasional staffing/process problems, and several serious communication/professionalism complaints emerge as meaningful caveats. Prospective residents and families will likely find Wheeler Terrace an excellent choice if they prioritize personal attention, community feel, and active programming, but they should verify current kitchen performance and confirm how the community addresses communication issues and any complaints prior to committing.

    Location

    Map showing location of Wheeler Terrace

    About Wheeler Terrace

    Wheeler Terrace sits as a retirement community and assisted living facility where folks can find many levels of care on one campus, so you'll see independent living, assisted living, skilled nursing, memory care for Alzheimer's and dementia, even adult day and respite care all under the same roof, which can make life easier if needs change as folks age. The care team includes a full-time registered nurse who's always on hand for care planning and support, with 24-hour nursing staff available and a call system in apartments in case anyone needs help at any hour, and they do their best to adapt care plans for each resident-covers help with things like bathing, dressing, medications, and there's a good support system for all that, and they're licensed with Facility ID 000997 and License No. 311661. There's hospice care and Medicare-certified home health available, plus non-medical home care for folks who want help in their own apartment or even at home nearby, so even if someone needs a little extra, the same team can help both on and off campus. Residents have a choice of apartments with climate control, kitchenettes, safety systems, carpeting, refrigerators, and indoor mailboxes, along with smoke detectors and sprinklers for safety, and shared spaces include activity rooms, lounges, a library, game room, fitness and wellness areas, plus a salon and barber shop right on site for haircuts or a little pampering.

    Pets are welcome, with dogs and cats as options and a secured dog park outside, so folks don't have to leave their animal friends behind, and there are two outdoor courtyards for gardening or just enjoying some fresh air-there's even a peaceful covered porch with cushioned seats for sitting and visiting. Wheeler Terrace runs group exercise classes like yoga and tai chi, and the social calendar's full of church services, arts and crafts, card games, bingo, painting, music, dance entertainment, and regular field trips out to the community or for shopping, and there's a full-time activities director making sure people can join in if they want. Dining services let guests join residents for meals, and meals get good reviews for being hearty and varied, with a warm, familiar dining hall and a kitchen staff used to special diets if folks need that. Housekeeping, laundry, and linen service come weekly, and there's help with apartment maintenance, so no one needs to worry about upkeep.

    Parking's available in a lot, and scheduled transportation runs for appointments, errands, and outings, so you'll see vans taking groups to local stores or community events. Folks have access to a wide range of wellness and fitness programs, along with support and programs for Alzheimer's and memory loss, and the activities calendar tries to keep everyone involved regardless of ability, with both group and quieter options. Safety's top of mind, with secure systems and plenty of nursing support any time of day or night. The whole place gets described as warm, welcoming, and made for making memories-no hype, just a community set up to support seniors with whatever they need and some room for laughter and pets along the way.

    About Enlivant

    Wheeler Terrace is managed by Enlivant.

    Enlivant, founded in 1981 and formerly headquartered in Chicago, Illinois, was a pioneering senior living provider that operated over 200 communities across the United States before transitioning management to new operators in September 2023. Previously known as Assisted Living Concepts, the company rebranded as Enlivant as part of a strategic repositioning that included relocating its headquarters from Wisconsin to Chicago. Under the decade-long leadership of CEO Dan Guill, Enlivant served thousands of seniors with a team of more than 7,000 dedicated caregivers.

    The company offered a comprehensive range of senior care services including assisted living, independent living, memory care, and short-term stays. Enlivant's pioneering approach centered on creating supportive, stimulating environments where residents could thrive in mind, body, and soul. Their unique Resident Care Partner program paired each resident with a dedicated caregiver to ensure personalized attention and continuity of care. This person-centered philosophy emphasized building meaningful relationships and fostering vibrant communities where seniors could maintain their independence while receiving necessary support.

    Enlivant's commitment to quality earned significant recognition, with 50 communities receiving Best Senior Living awards and 20 communities achieving prestigious industry certifications. The company was widely acknowledged for its operational excellence and resident satisfaction, maintaining strong performance metrics throughout its operational period. Following industry consolidation trends, Enlivant's communities were successfully transitioned to new operators in 2023, ensuring continuity of care for residents. The legacy of Enlivant's person-centered care philosophy and dedication to enriching seniors' lives continues through the communities now operated by various successor organizations, maintaining the high standards of care that defined the Enlivant experience.

    People often ask...

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 5 facilities$4,048/mo
    2. 0 facilities
    3. 0 facilities
    4. 0 facilities
    5. 0 facilities
    6. 0 facilities
    7. 0 facilities
    8. 3 facilities$3,222/mo
    9. 0 facilities
    10. 4 facilities
    11. 0 facilities
    12. 3 facilities$3,222/mo
    © 2025 Mirador Living