Overall sentiment: Reviews for Cherokee Rose Nursing and Rehabilitation are strongly mixed but tilt toward positive in quantity and detail. A large portion of reviewers praise the facility for its outstanding rehabilitation program, engaged therapy team, compassionate frontline staff, clean environment, and active social programming. These positive reviews emphasize rapid physical improvement, high staff engagement, and a family-like atmosphere. However, an important minority of reviews report very serious concerns — including patient neglect, medication issues, and unprofessional behavior by management or specific nurses — creating a polarized picture that prospective residents and families should weigh carefully.
Care quality and therapy: The most consistently lauded area is therapy and rehabilitation. Multiple reviewers describe an "exceptional therapy team," with fun, motivating activities (volleyball, group therapy) that help residents regain strength, mobility, and confidence. Several specific accounts mention successful post-surgery physical therapy (knee replacement, general post-op recuperation) and portray the rehab department as a standout feature, often characterized as "amazing," "5 stars," or "best rehab department." Alongside rehab, many reviewers report attentive nursing and CNA care that feels personalized and resident-centered, with staff described as going "above and beyond." At the same time, there are repeated but minority reports of medication neglect and inadequate medical attention; these are serious allegations that suggest inconsistency in clinical oversight and warrant verification.
Staff, culture, and atmosphere: The prevailing narrative from numerous reviewers is that Cherokee Rose has a warm, family-like culture. Staff are frequently described as compassionate, friendly, smiling, and genuinely invested in residents' wellbeing. Activity directors and staff participation in events are highlighted as strengths, contributing to a lively social environment with live music, dancing, bingo, one-day trips, and community visits (for example, local children visiting). Many reviewers explicitly say residents are "treated like family," and that the facility provides peace of mind. Conversely, there are multiple, detailed negative reports naming rude or unprofessional behavior by a head nurse or administration, with allegations of vindictiveness and prioritizing revenue over resident care. These strongly worded complaints contrast sharply with the many positive portrayals and point to uneven staff performance or problematic management interactions in some cases.
Facilities, cleanliness, and dining: Reviews overwhelmingly praise the physical environment. The facility is described as very clean, bright, well-kept, and odor-free, with spacious halls, clean restrooms, and TV in each room. Housekeeping and maintenance receive frequent commendations. Dining is another frequently mentioned positive — many reviewers say the food is "wonderful" or "amazing," and that meal service contributes to the welcoming atmosphere. Activity spaces, living and dining areas, and the presence of services like frequent supervision and low call-light buzzers are cited as indicators of solid day-to-day operations.
Management and safety concerns: The most significant negative theme involves management, safety, and serious lapses in care reported by a minority of reviewers. Complaints include allegations that patients were neglected (left in urine/feces), medication administration problems, refusal to readmit residents from the emergency room, and hostile or unprofessional administrative interactions. These allegations are not isolated single-word complaints but include concrete descriptions that raise safety and regulatory concerns. Because they contrast so starkly with the large number of positive experiences, they create a pattern of inconsistency — excellent care in many cases, but occasionally severe problems in others. This suggests potential variability by shift, unit, or staff members, and highlights the need for careful due diligence.
Notable patterns and recommendations: The reviews show two dominant clusters: one cluster of consistently favorable experiences emphasizing excellent rehab, engaged staff, cleanliness, social life, and good food; another cluster of strongly negative, specific reports alleging neglect, medication errors, and problematic administration. For families evaluating Cherokee Rose, it is prudent to take both clusters seriously. Recommended actions include: touring the facility multiple times (including evenings/weekends and different shifts), asking about staffing ratios and turnover, requesting recent state inspection and deficiency reports, asking how the facility handles medication safety and staff training, checking how readmission and emergency procedures are managed, and arranging references from recent families or residents. Observing mealtime, an activity session, and staff-resident interactions in person will help corroborate written reviews.
Bottom line: Cherokee Rose appears to provide excellent rehabilitation services, engaging activities, clean facilities, and many genuinely caring staff members, making it a strong choice for many residents, particularly for short-term rehab and community-oriented long-term care. However, the presence of multiple serious allegations about neglect and administrative issues cannot be ignored. Prospective residents and families should perform thorough, targeted inquiries (including state survey records and in-person observations across shifts) to confirm consistent quality of care before making a placement decision.
