Overall sentiment is predominantly positive about the facility's physical attributes, activities, and frontline staff, but tempered by recurring operational and management concerns. Multiple reviewers praise the community as clean, brand-new, and visually appealing — with a gorgeous courtyard and large, roomy apartments. The on-site amenities are frequently singled out as strengths: an outdoor heated pool, additional spa/hot tub facilities, varied activities (bingo, poker, aerobics, monthly mixers, holiday and birthday events), and several social opportunities. The dining experience is generally seen as good, with a dedicated breakfast chef or caterer and several reviewers noting that the food is "very nice." Several reviewers explicitly state they would recommend the community and describe the care quality as meeting residents' needs, often calling staff friendly and helpful and noting that maintenance and cleaning staff are satisfactory.
However, a consistent cluster of operational issues emerged across the summaries. Management stability and communication are the most frequently mentioned concerns: reviewers report management turnover, a young/inexperienced manager, and poor communication from the office. Relatedly, there are complaints about an unresponsive phone line and staff not being in the office often. These communication and staffing problems have led some residents to regret signing longer leases and to plan to leave when their lease ends. Several reviewers described a rocky start that was resolved, indicating some issues may be transitional, but the pattern of complaints suggests ongoing concerns for prospective residents to consider.
Facility upkeep and safety show mixed impressions. While many reviewers praise the cleanliness and upkeep, specific maintenance and operational shortcomings are documented: the hot tub was reported broken for two months in at least one review, and gates being left open raised security concerns. Although maintenance staff are generally described as "fine," there are also reports of problems getting certain requests fulfilled, such as assignment of closer disability-accessible garages and perceptions of favoritism regarding accommodations. Multiple reviewers mentioned a waiting list for accessible garages and delays or failures in satisfying parking requests, which is a concrete access and convenience issue for residents with mobility needs.
Cost and billing also produce mixed reactions. Several reviewers characterize the rent as fair, cheaper than some alternatives, or good value for cost, while others call the rent high and express regret about committing to a multi-year lease. There are complaints about "hidden monthly charges," which contributed to dissatisfaction about total cost. Overall, pricing seems competitive in some reviewers' views but unclear or burdensome for others, emphasizing the need for careful review of lease terms and fee disclosures.
Dining and activities are generally strengths but not without caveats. Many residents appreciate the variety of activities and the presence of fitness classes and social mixers; some explicitly say activities are "great." At the same time, at least one reviewer wished for more activities, suggesting that program offerings may not fully meet every resident's expectations or that activity schedules differ by resident interest. Dining is well regarded by most reviewers, though there are isolated complaints of cold breakfasts and at least one mention of meals not yet used by the resident, indicating some variability in individual experiences or usage.
In summary, Family Ties Senior Citizen Home appears to offer strong physical amenities (new construction, attractive grounds, large apartments, pool and spa), a lively activities program, and generally friendly frontline staff and competent maintenance/cleaning. The primary negatives center on management continuity and communication, responsiveness of administrative staff, certain maintenance/service failures (e.g., prolonged hot tub outage), security lapses (gates left open), parking/garage access issues with perceived favoritism, and occasional unexpected fees or high overall cost for some residents. Prospective residents should weigh the well-regarded amenities and positive care/activities against the operational and management concerns noted by multiple reviewers, and verify current status on management stability, garage availability, fee disclosures, and repair/service responsiveness before signing a long-term lease.
