The reviews present a strongly mixed but sharply divided picture of Still Home Management, with two broad themes emerging: consistently praised frontline caregiving and a set of serious, management-level complaints. On the positive side, multiple reviewers emphasize warm, genuine care and a family-like atmosphere. Staff are described as responsive, helpful, and loving; one staff member, Marcie, is called out by name for positive attention. Practical supports are also highlighted: residents being taken to doctor appointments, assistance with medications, good food and snacks, and staff knowledge around assisted living logistics and Medicaid processes. Several reviewers explicitly say they had an "awesome experience" and felt cared for, understood, and loved. These points suggest that direct-care staff frequently deliver attentive, compassionate care and day-to-day operational help that residents and families appreciate.
Contrasting those positive reports are several serious, specific complaints about management decisions and facility practices. A number of summaries allege poor communication and a lack of caregiver help in some cases, but the most alarming concerns relate to eviction and handling of residents: reports include being kicked out by management, being accused of stealing, not receiving refunds, and an allegation of licensing violations. There are also accounts claiming residents were effectively left without support or placed on the street after discharge. These are severe allegations that point to potential policy, legal, or regulatory problems at the management level and suggest inconsistent application of rules or protections for residents.
When considered together, the reviews suggest a pattern of strong hands-on caregiving combined with inconsistent, and in some instances troubling, administrative practices. The coexistence of praise for day-to-day care and complaints about eviction, communication, and refunds indicates that experiences may vary widely depending on which staff or managers a resident interacts with, the specifics of the resident's contract or payment arrangements, or particular incidents not described in detail. The mention of knowledge about Medicaid and assisted living processes is a positive indicator for families navigating finances and benefits, but it does not negate the reported administrative and legal concerns.
For prospective residents and families, these reviews point to several practical considerations. Verify licensing status and any documented licensing actions with the appropriate state agency before committing. Ask direct, written questions about eviction policies, refund procedures, and what circumstances could lead to immediate discharge. Confirm who provides caregiver services versus who handles administrative decisions, and ask for references from current residents or families who can describe both daily care and interactions with management. If Medicaid processes are important to you, confirm in writing how the facility supports Medicaid paperwork and ongoing eligibility.
In summary, Still Home Management appears to deliver meaningful, compassionate care for many residents through attentive staff and a nurturing atmosphere, with good support for appointments, medication, dining, and understanding of Medicaid processes. However, the presence of very serious complaints about management behavior, communication breakdowns, alleged licensing issues, and reports of eviction without refund or support are red flags that warrant careful due diligence. The experiences reported are polarized; prospective residents should weigh the strong positive caregiving reports against the severe administrative complaints and verify the facility's practices and protections before making decisions.
