Overall impression: Reviews for Country Trails Wellness and Rehab Center are mixed but lean positive in many summaries, with several reviewers praising the caregiving, therapy, and activity offerings. Multiple accounts highlight caring, attentive staff and effective rehabilitation that led to health improvements. At the same time, there are significant and recurring concerns—most notably around staffing levels, responsiveness, and inconsistent cleanliness—that create a polarized picture of the facility.
Care quality and rehabilitation: A recurring positive theme is strong hands-on care and an effective therapy team. Several reviewers explicitly report that residents received needed bathroom and mobility assistance, experienced health improvements, and enjoyed the extra rehabilitation services. Caregivers are frequently described as loving, attentive, and caring, with staff going "above and beyond" in many instances. Conversely, there are troubling accounts of poor responsiveness — including reports of call lights being ignored, residents being left on the toilet and soiling themselves, and one very serious 1-star review that alleges neglect with perceived risk to life. These negative reports are stark and suggest that, while many shifts provide adequate to excellent care, there are occasions when care lapses occur.
Staffing and staff performance: Staffing issues are a consistent pattern. Multiple reviewers identify understaffing, especially at night and on weekends. This understaffing is linked in the reviews to slower response times and poorer care on certain shifts. While day-shift staff and therapy teams are often praised, reviewers describe inconsistent staff performance across shifts: some caregivers are "very good" and "highly recommended," while others are distrusted or judged neglectful. A few reviews note that problems brought to management's attention were addressed, implying some responsiveness from administration, but the staffing shortages appear to be an ongoing operational concern.
Facility condition and cleanliness: Opinions on facility cleanliness are mixed. Several reviewers explicitly commend the center as "very clean" with no urine odor and report that past rumors of mold had been debunked. By contrast, other reviewers claim the facility is "nasty," "dirty," and has "mold everywhere," indicating serious cleanliness problems on some occasions or in certain areas. The facility itself is described as older with small rooms, which may contribute to perceived cramped conditions and could factor into differences in cleanliness or patient comfort between rooms or wings.
Dining and activities: Dining impressions are mixed but generally more positive than negative. Some family members report that their loved ones "like the meals" and receive assistance as needed; others say the food is "not appetizing." Activities are highlighted as a strength: multiple reviewers mention many activities, residents "having fun," and positive social engagement. These programmatic elements appear to be a clear positive, contributing to resident satisfaction where interpersonal care is consistent.
Management and patterns to note: Several reviewers indicate management will address problems when raised, suggesting a degree of accountability. However, the frequency of complaints about staffing and responsiveness—especially on nights and weekends—suggests systemic challenges rather than isolated incidents. The existence of a very negative, safety-focused review alongside many positive ones indicates variability in the resident experience; the divergence may be tied to specific shifts, staffing levels, or particular units within the facility.
Bottom line: Country Trails shows many strengths—compassionate caregivers, an effective therapy program, active resident engagement, and multiple positive reports of cleanliness and good meals. Nonetheless, the consistent reports of understaffing, especially nights/weekends, mixed cleanliness reports (including allegations of mold from some reviewers), and at least one severe allegation of neglect are important red flags. Prospective residents and families should weigh the generally positive caregiving and rehabilitation feedback against the documented inconsistencies in staffing and cleanliness, and should ask direct questions about night/weekend staffing levels, recent inspection reports, and how the facility handles missed call-light responses and other care lapses.
