Overall sentiment about Faith Personal Home Care LLC is mixed but centers heavily on the quality and compassion of direct caregiving staff contrasted with concerns about management, consistency, and facilities. A substantial number of reviews emphasize highly positive experiences: caregivers are described as trained, experienced, loving, attentive, and willing to go above and beyond. Multiple family members cited 24-hour supervision, strong care coordination with a geriatric physician and multidisciplinary care team, and responsive communication when problems arise. Named staff (Debo, Alice, Lizzy) are specifically commended for exceptional efforts, and several reviewers say their loved ones have formed friendships, like the food, and that the environment provides peace of mind. The home-like atmosphere, weekly physician visits, and availability of comprehensive services (home health, therapy, psychiatric services, social services, hospice) are recurring positives that some families say make this facility stand out and lead them to highly recommend it.
Counterbalancing those praises are a number of serious and recurring concerns. Several reviewers describe the physical environment as very basic and point to practical issues such as extreme temperature swings and linens being dried outside—a practice some reviewers flagged as a hygiene/bacterial risk. Food quality is a prominent area of disagreement: while some residents enjoy the meals, other reviewers call the cooking "horrible." One unusual detail reported is delivered meals (Whataburger), which some see positively while others likely would prefer home-cooked options. Staffing issues are also raised: a theme of overworked and underpaid staff appears alongside assertions of a poor owner–staff relationship and suggestions that management may be financially motivated. These comments contribute to an impression of instability or inconsistency in leadership and morale.
A notable pattern across the reviews is inconsistency. Many reviewers report top-tier, attentive care and express gratitude, while others report little human interaction, no activities, or even describe the home as "horrible" and express pity for residents. This split suggests variable experiences that could be due to differing expectations, time periods of stays, differences in staff on particular shifts, or uneven management practices. Cleanliness and odor are examples of this divide—some reviews explicitly say the facility is fresh and clean with no unpleasant smell, while other comments imply inadequate conditions. Similarly, care coordination and medical oversight (weekly physician visits) are highlighted as strengths by some, but other reviewers feel the overall delivery does not match the advertised standard.
Management and cost are additional areas of concern. Although the owner/administrator is reported by several reviewers to be accessible 24/7, other reviewers describe the owner as being primarily motivated by profit and having a strained relationship with staff. Several comments about pricing imply that costs are substantial and may deplete residents’ assets quickly, making affordability and value-for-money an important consideration for prospective families.
In summary, Faith Personal Home Care LLC appears to offer high-quality, compassionate direct care for many residents, with good clinical ties (weekly physician visits, multidisciplinary services) and a home-like environment that brings peace of mind to numerous families. However, there are persistent and significant complaints about inconsistent care and amenities, food quality, facility maintenance (temperature control, laundry practices), staffing pressures, and management dynamics. Prospective residents and families should weigh the strong positive reports about individual caregivers and medical coordination against the negative reports of inconsistent experiences and consider visiting several times, asking specific questions about staffing levels, dining, laundry/hygiene practices, activities, and contract/cost details before making a decision.
