Capstone Healthcare Estates at Veterans Memorial sits in a home-like setting with 93 certified beds and an average of about 89 residents each day, offering skilled nursing for rehab to home, long-term care, and memory care. The place has a nurse turnover rate of 44.2%, which is better than the state average, and residents receive about 4.3 nurse hours per day, which is above what's usual in Texas, and there's both a full-time and a part-time nurse on staff. On its last inspection, the facility had 15 total deficiencies, including two related to infections and some serious issues with how food was stored, prepared, and served, and a deficiency in pharmacy services involving drug storage and labeling; though not many residents were affected by some of these, the consequences could be serious, and the nutrition problems impacted a larger group.
Capstone Healthcare Estates is managed by Capstone HC Management LLC and owned 100% by Capstone VM Opco LLC, and since September 2019 it's been under this management. Capstone has ties to Capstone Management, and the whole place holds a 5-star CMS rating for long-term care as of February 2022, which means it does well in some areas even though there have been deficiencies. The resident rooms come in private and semi-private options, feature cable TV and Wi-Fi, and the facility is pet-friendly, even having a resident service dog named Remi who visits to comfort residents on a regular basis, and there's an enclosed courtyard with a garden and pavilion where residents can get outside.
The dining setup's restaurant-style, and people can pick custom in-room meals as well, with guest meals and room service options, and there's complimentary laundry for everyone. There's a robust life enrichment program that offers lots of daily activities, like arts and crafts, music, tabletop games, fitness classes like Tai Chi and stretching, horticultural activities, and social events, and for those who are spiritual, there are religious services. What stands out is the IN2L (It's Never 2 Late) technology, providing 24/7 access so residents can keep in touch with loved ones by phone, Facetime, Zoom, email, or text, and this technology also encourages social interaction, exercise, and learning, along with entertainment and personal hobbies. Therapy services run the range from occupational to physical therapy, and there's a state-of-the-art therapy gym, plus special touches like robot animal therapy, group exercise, and shopping trips or rides to medical appointments.
The staff includes skilled nursing, personal care assistants, and support to help residents with traumatic brain injuries or memory loss, and there are hospice and pharmacy services on-site. The facility accepts Medicaid, checks, credit cards, and insurance, and it's got both an on-site beauty salon and barber, multiple common rooms, and thoughtful amenities to accommodate both residents and their visiting guests, like special guest accommodations in private rooms. A long-term care ombudsman is available for confidential help with complaints. Capstone Healthcare Estates at Veterans Memorial shows a real focus on person-centered care, innovative engagement, and offers features aimed at comfort and support for each resident, but recent deficiencies in infection control, medication management, and nutrition services are important to know for anyone considering care here.
