Paradigm Northwest

    17600 Cali Dr, Houston, TX, 77090
    2.3 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful unsanitary abusive nursing home

    I placed a family member here and it was a horrific, unsafe experience. Staff were often neglectful-residents left wet or in feces for hours, pain meds were delayed or withheld, and aides argued about who should care for patients. Belongings went missing, rooms and linens were filthy, the place smelled of urine, supplies and call buttons were missing, and management was unresponsive or defensive when I complained. A few nurses, aides and therapists were kind and helped with rehab and meals were sometimes decent, but those positives don't outweigh the abuse, understaffing, chaos and threats I encountered. I would not recommend this facility and will be reporting my concerns to the state.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.29 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.6
    • Staff

      2.0
    • Meals

      1.5
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Paradigm Northwest

    About Paradigm Northwest

    Paradigm Northwest sits at 17600 Cali Drive in Houston, Texas, and offers services for people needing skilled nursing, rehabilitation, or long-term care, so when someone needs a little more help after surgery or dealing with health problems, this can be a place to think about because they've got nurses around all the time and doctors or physician extenders who come by on rounds to keep an eye on how residents are doing. Folks can have either private or semi-private rooms, which means some people share a room but others can have their own space, and every room includes free WiFi and cable, which people use these days for visiting with family or just passing the time.

    The staff at Paradigm Northwest handles housekeeping and laundry, so residents don't need to worry about chores, and they help coordinate transportation for appointments out in the community or sometimes for getting to family events. Insurance can get confusing real fast, but the staff works with residents on that, sorting out paperwork, talking to companies, and helping to line up any other benefits people are supposed to get. They make sure folks get basic beauty and barber services, too, because even when health is the main thing, it still feels good to have a nice haircut or a shave now and then.

    There's a wide range of rehabilitation services, and the place covers physical therapy, occupational therapy, and speech therapy, along with more complex recovery for those who've had surgeries or strokes, or who need help with prosthetics, orthotics, or incontinence. For skilled nursing, staff manage medications, set up IV treatments including antibiotics, handle wounds, control pain, care for feeding tubes, and keep watch over folks with diabetes or issues needing oxygen, BIPAP/CPAP, or even trach care. On top of daily care, they have social services to help with the paper side of things, activities and social events for keeping spirits up, and meals coordinated by a dietitian, which can really matter when people have special diets.

    Residents get help from psychiatric and psychological staff as needed, and they have lab, x-ray, or ultrasound services arranged on-site for those who need them. When folks require dental, vision, or podiatry appointments, or even dialysis coordination, Paradigm Northwest handles a lot of the setup, because it can be hard for families to arrange all that on their own, especially during tough times. Hospice and restorative care programs are in place, too, for comfort and ongoing support when residents need more than what daily nursing brings.

    Paradigm Northwest is part of Paradigm Healthcare, which runs other facilities in Texas and Ohio, so there's experience behind how they manage things, and they say they build their team up by focusing on honesty, hard work, and reliable care, which matters to a lot of families. There's an ombudsman who helps if residents have complaints or need to talk things through in confidence, and a Satisfaction Line for questions or concerns. Care planning is tailored for every person to fit their needs, since no two folks are the same. The culture here's built on teamwork, clear communication, and making sure everyone-residents, families, and staff-gets treated with respect and trust. Tours can be set up so families can see the setting for themselves, and for those living around greater Houston, Paradigm Northwest offers skilled care and services in a setting that tries to stay comfortable and welcoming.

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