The Medical Resort At Willowbrook

    13220 Breton Ridge St, Houston, TX, 77070
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Inconsistent care; serious safety concerns

    I placed my loved one in this beautiful facility and my experience was wildly inconsistent. Nursing and management were often unresponsive - missed/forgotten meds, delayed respiratory care, no working call buttons or phones, short-staffed (especially nights/weekends), poor hygiene, safety incidents, privacy/billing issues, and patients left hungry or in pain. At the same time several CNAs, nurses, therapists and frontline staff were caring and went above and beyond, and I saw some improvements under new leadership. I would not recommend without constant oversight and insistence on accountability.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.44 · 112 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.2
    • Meals

      2.2
    • Amenities

      2.3
    • Value

      2.0

    Location

    Map showing location of The Medical Resort At Willowbrook

    About The Medical Resort At Willowbrook

    The Medical Resort At Willowbrook sits in Houston, Texas, and is a skilled nursing facility that offers a wide range of care and support for seniors who may need anything from daily help to specialized medical care, so you'll find there's always something going on with organized community events and a full calendar of activities, and the residents even get a say in activity planning, so they stay active and social as much as they want. This place provides skilled nursing for people who are very frail or need help after a hospital stay, including short-term rehabilitation, and even memory care and hospice services are available, which helps families know their loved ones have support through different stages of health.

    With 104 certified beds and 57 available as of January 2024, the property offers both private and semi-private rooms, with private bathrooms, kitchenettes, air conditioning, cable TV, Internet, and safety features like handrails and emergency alert systems for peace of mind, and everything is designed to be accessible to those with wheelchairs or mobility devices thanks to the safety and handicap features throughout. Care at the Medical Resort covers assistance with bathing, dressing, medication management, transfers, and help for people who need more time recovering from surgery or illness, and staff are always there to help for 12 to 16 hours a day and can check in all day and night through a call system. You'll see therapists and nurses around for wound care, chronic illness management, and help with recovery after surgery, so folks can get better between hospital and home without feeling rushed.

    The facility's got a good selection of common rooms for games, arts and crafts, and movies, along with a fitness center, a wellness room, an arts studio, and a spa or salon for relaxation, and daily activities bring everyone together for things like music programs, movie nights, walking groups, and gardening in the outdoor spaces. People can dine anytime from the restaurant-style dining room, and meals are made by a chef to suit most dietary needs, so those with diabetes or allergies won't have to worry. Housekeeping, laundry, and dry cleaning are all handled by staff, and transportation and move-in coordination are there to help new arrivals settle in. There's guest parking for visitors, a library for quiet reading, and Wi-Fi throughout for those who like the Internet. Medicaid and Medicare are accepted, so there's flexibility for payment, and the community's part of a bigger health system, bringing a reputation for good elder care and safety standards, and the facility is both licensed and accredited.

    It's a for-profit partnership that hasn't changed ownership in the past year. Security features like sprinkler systems and round-the-clock supervision help residents feel safe. People here get help with daily living, but also can join health and wellness programs, education workshops, and group activities that keep everyone mentally and physically engaged, and there is always attention given to helping each person feel comfortable and cared for. The Medical Resort At Willowbrook is committed to supporting residents' health and well-being and provides a nurturing environment for those needing a little or a lot of help as they age.

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