The reviews for Fall Creek Rehab & Healthcare Center present a sharply divided and highly variable picture: many families and residents describe excellent rehabilitation outcomes, compassionate caregivers, and a beautiful facility, while an equally large set of reviews detail serious care failures, safety and sanitation problems, and troubling management behavior. The net impression is one of significant inconsistency — the physical environment and therapy capabilities are frequently praised, but staffing, supervision, and execution of basic nursing care are recurrent and serious concerns.
Care quality and clinical outcomes: Therapy services (PT/OT/speech) are one of the clearest strengths cited repeatedly. Multiple reviewers report phenomenal, effective therapy with measurable recovery, mobility improvement, and helpful discharge planning that included home PT/aide follow-up. Several families credited therapy staff with rapid, meaningful rehabilitation and good coordination with physicians. Conversely, many reports describe dangerous lapses in nursing care: delayed pain medication (instances cited up to three hours), medication administration without proper checks (e.g., giving meds without taking blood pressure), abrupt or premature discontinuation of medications, and other medication-management errors. There are multiple allegations of dehydration, malnutrition/weight loss, high blood sugars, bedsores, and other clinical deteriorations that required hospitalization or ICU admission. These contrasting patterns suggest therapy teams may be strong, but ongoing skilled nursing, medication safety, and monitoring are inconsistent.
Staffing, responsiveness, and interpersonal conduct: Staffing shortages and high turnover are recurring themes that reviewers link directly to poor resident care. Numerous accounts describe long wait times for call-light responses, residents left in soiled diapers or clothes for hours, and aides or nurses being unavailable during critical periods. Several reviews praise specific nurses, CNAs, or front-desk staff as attentive and caring, but these positive experiences sit alongside many reports of rude, condescending, or unprofessional behavior from other staff and administration. Several reviewers singled out particular leaders (DONs or administrators) as inexperienced, unresponsive, or even racist; others reported an administrator or head nurse behaving unprofessionally or soliciting positive reviews. Poor communication is widespread in the negative reports: unanswered phones, family updates not provided, failure to follow up on incidents, and documentation problems were all mentioned.
Safety, hygiene, and facility maintenance: The building and amenities receive mixed commentary. Many reviewers call the facility beautiful, well-lit, nicely decorated, and pleasantly scented; halls and common areas are often described as clean. At the same time, there are alarming and specific sanitation complaints: bed bugs in a room, spider infestation in a specified room (604), dirt under beds, soiled commodes left unattended, and persistent or intermittent foul odors. These reports include cross-contamination concerns and extremely poor sanitation practices. Several reviews describe unsafe conditions that resulted in falls, an actual drop incident, pressure injuries, and other adverse events. Families link many of these safety and hygiene lapses to staffing shortages and poor supervision.
Dining, supplies, and daily living: Food quality is a commonly criticized area. Many reviewers called the meals institutional, unappetizing, or insufficient in portion and nutrition; there are repeated examples of dietary prescriptions not being followed and food arriving cold or in poor condition. Conversely, a number of families enjoyed the dining area and said the cafeteria offered acceptable variety. Issues with laundry, theft, and missing personal items recur: clothes mix-ups and reported thefts of belongings left families frustrated and distrustful. Supplies and basic comforts (sheets, pillows) were sometimes reported as inadequate.
Management, administration, and systemic issues: Several reviews identify management and leadership as central problems. Complaints include unprofessional administrators, frequent DON turnover, inexperienced new leadership, poor handling of regulatory or complaint processes, and perceived profit-driven policies. Some reviewers reported having to file external complaints to state agencies, pursue legal action, or notify the Nursing Board. Other reviews describe dramatic improvements under certain administrators or DONs, indicating that leadership changes materially affect resident experience. Ultimately, management inconsistency appears to be a major driver of the facility’s divergent reputations.
Patterns, reliability, and recommendations: The dominant pattern is variability — positive, even outstanding rehabilitation and some compassionate caregiving exist alongside repeated, serious reports of neglect, safety failures, and poor sanitation. The frequency and severity of negative reports (left in soiled garments, delayed medications, bedsores, infestation, falls, and alleged discriminatory or abusive behavior) are sufficient to raise strong caution for prospective residents and families. At the same time, if the primary need is short-term rehab with a strong therapy plan and one is able to verify stable leadership and adequate staffing at time of placement, some families have had excellent experiences. Prospective residents and families should do live visits (observing multiple shifts, calling to test phone responsiveness), ask specifically about staff-to-resident ratios, turnover, infection/cleanliness protocols, medication-administration safeguards, incident reporting, and theft-prevention policies, and request references from recent families with similar care needs. If considering placement, monitor closely the first 48–72 hours, document any lapses, and insist on clear communication and a written care plan with measurable checkpoints. Given the breadth of safety and sanitation concerns reported, anyone placing a loved one here should be prepared to escalate to oversight agencies quickly if basic standards are not met.
