Overall sentiment in the reviews for Caydance Assisted Living & Memory Care is highly mixed, with a large number of strongly positive experiences coexisting alongside serious operational and staffing concerns. A consistent thread is that many families and residents praise the facility’s compassionate direct caregivers, pleasant modern environment, and active social programming. At the same time, multiple reviewers report instability due to management and ownership changes, high staff turnover, and episodic lapses in clinical and operational reliability. The result is a community that can provide excellent, comforting care in many cases — yet exhibits variability that can be consequential for vulnerable residents.
Care quality and staffing are among the most frequently discussed themes. Numerous reviewers emphasize that caregivers, med techs, and nurses were attentive, kind, and capable — with specific mentions of staff who go above and beyond, strong one-on-one engagement, and successful memory-care transitions that made residents calmer and happier. Several families explicitly state that their loved ones thrive, are active, and are well looked after. However, an opposing and recurring concern is understaffing and caregiver turnover. Reviews describe missed or delayed care, medication-management problems, and occasional medication errors. Some families report repeated falls and inadequate follow-up. These safety and quality issues appear clustered in periods or locations where staffing is thin or when leadership is in transition.
Management, leadership and communication show clear variability across reviews. A substantial number of reviewers complimented directors and office staff for responsiveness, clear communication, and fast resolution of concerns; they cite effective emergency notification to families and helpful support with move-in paperwork. Conversely, multiple reviewers recount negative experiences tied to management or ownership changes — including reports of a decline in care after a management change, slow corporate responses, and in a few serious accounts, allegations of harassment, retaliation, and poor workplace culture. Administrative lapses are also noted: one reviewer referenced a four-month delay in LTC reimbursement paperwork, and others flagged problems such as rent increases and inadequate follow-through on family concerns. This mixed picture suggests that care experience can be highly dependent on local leadership and turnover at the administrative level.
Facilities, amenities and activities are generally strong points. Many reviewers describe Caydance locations as modern, clean, and well-maintained, with bright open spaces, attractive courtyards, and comfortable dining areas. Amenities such as hair salons, barbershops, workout rooms, and convenient outdoor access are frequently appreciated. Active programming is commonly cited — daily activities, weekly outings, games, arts and crafts, and a robust calendar keep many residents engaged. That said, some families say activities are not always executed as scheduled, or that the variety is insufficient for certain residents; these inconsistencies again seem tied to staffing or programming coordination.
Dining experiences are polarizing. Several reviews praise excellent food — including specific praise for strong chefs and restaurant-style service — while other reviewers describe repetitive, unseasoned, or inadequately hot meals. Dining quality appears to vary by location and over time (e.g., with kitchen leadership changes). Families should regard dining as an important interview topic during a tour, because meal program quality is a recurrent area of mixed feedback.
Operational safety and trust issues deserve explicit attention. Multiple reviewers reported missing or stolen items (clothing, linens, food, incontinence supplies, toilet paper), which undermines trust and raises questions about inventory controls and staff practices. Other reports include unreliable after-hours access, slow responses to call buttons in some instances, and Wi‑Fi or maintenance reliability problems. While some reviewers highlight fast call-button responses and good supervisory text-notification systems, others describe multi-hour delays for care or assistance. These contrasts point to inconsistency across shifts and sites.
Financial transparency and cost are additional concerns. A number of reviews mention significant rent increases, added fees (e.g., pet or scooter deposits), and perceptions that corporate financial priorities occasionally outweigh resident care. At least one review urged avoiding the properties due to management failures. Conversely, other families view Caydance as good value given the quality of staff and amenities. The takeaway is that pricing and contract terms should be carefully reviewed and compared.
Patterns over time: several reviews describe a decline in quality tied to leadership or ownership transitions, while other reviews say the facility experienced a positive turnaround after a new director was hired. This pattern — decline followed by improvement — appears across multiple sites and suggests that leadership stability and investment in staff training materially affect resident experience. Consequently, prospective families should ask specifically about recent turnover, length of current leadership tenure, staffing ratios, training, and any recent or planned operational changes.
Recommendations for families considering Caydance: visit multiple times and at different times of day, ask for specifics about staffing levels and turnover, request recent incident/accident or staffing statistics if available, inquire about medication management protocols and certification requirements for caregivers, verify after-hours response procedures and building access, check security/inventory measures for resident belongings, sample meals, and review contract terms regarding rent increases and extra fees. Speak directly with current families and, if possible, observe activity programming and mealtimes to assess consistency.
In summary, Caydance properties are capable of providing warm, engaged, and high-quality care in many cases — with attractive facilities, active programming, and many dedicated caregivers. However, reviews also reveal important and recurring concerns: management and ownership volatility, staff turnover and understaffing, medication and safety incidents, theft of resident items, and variability in dining and activity execution. The community can be an excellent match when leadership and staff are stable and resident needs align with the level of available care; conversely, families with high medical or safety needs should carefully verify operational reliability and leadership stability before committing.
