Overall sentiment in the reviews is mixed but leans toward broadly positive experiences for many residents and families, with a notable set of serious negative incidents that create a polarized picture. The most consistent positives concern the direct care and therapy teams: multiple reviewers praise CNAs and therapists as caring, attentive and effective. The facility’s rehab department is repeatedly described as outstanding, and many families report that their loved ones improved, engaged in activities, enjoyed meals, gained weight, and felt happier after placement. Several reviewers describe the building as beautiful or currently remodeled, and they note a welcoming, family-oriented atmosphere and an active social life among residents.
Care quality shows a clear split. Many reviewers state that staff "make residents feel important," are responsive to questions, and routinely engage residents in activities. Families report regular visits, helpful callbacks, and a sense that staff enjoy their jobs. Conversely, a number of reviews describe serious care lapses: residents not checked for hours, nurses unaware a patient was present, failures to assist full-assist patients, neglect of bodily functions, prolonged pain after injury, and even allegations tied to a death. These negative reports frequently attribute failures to understaffing or poor organization, and they are severe enough that some reviewers recommend taking loved ones elsewhere.
Staffing and management emerge as central themes explaining the variability. Positive comments credit staff dedication, warmth, and improvement under new ownership. Yet several reviews name systemic problems: low pay, no raises, corporate-driven policies, poor management or unprofessional office staff, and difficult business practices such as delayed refunds for prepaid money. Multiple reviewers explicitly characterize the facility as understaffed or poorly organized, linking those conditions to lost clothing, missed care, and poor communication. Some families report excellent administrative responsiveness, while others report being mistreated or even “kicked out,” indicating inconsistent handling of family interactions and grievances.
Facility, dining, and activities: dining and activities are consistently called strengths. Reviewers praise fresh food, meal variety, and social dining outcomes (residents gaining weight, enjoying food). Activity offerings such as bingo, crafts, and social events are noted and appreciated; staff are reported to attempt to engage less-active residents. The physical building gets mixed but mostly positive notices: described as clean, attractive, undergoing remodeling, or brand-new in some units. A minority describe the building as old, but even those often compliment cleanliness.
Administrative and business concerns are recurrent and actionable. Several negative reviews cite unprofessional office behavior, refund delays, and a need for a different business model. While at least one refund issue was reported as resolved, repeated notes about lost clothing, one set of clothes for new residents, and delayed or missing reimbursements suggest weaknesses in intake/checkout processes and property management. Communication inconsistencies—some families praise callbacks and responsiveness while others report poor or hostile communication—point to variable training or turnover in administrative roles.
Patterns and recommendations: the pattern across reviews suggests a facility with strong front-line caregivers and an effective therapy program, capable of delivering high-quality, person-centered care when adequately staffed and managed. However, there are recurring, serious concerns tied to staffing levels, administrative organization, and inconsistent managerial practices that have led to neglectful episodes for some residents. These contradictions mean outcomes appear to depend heavily on staffing levels, particular shifts, and how management addresses operational problems.
For prospective families: tour in person, observe staffing on different shifts, ask about staff-to-resident ratios and turnover, review incident reporting and handling policies, check how personal belongings are tracked, and ask to speak with the rehab/therapy team. Ask about recent ownership or management changes and what specific improvements have been implemented. Overall, many reviewers strongly recommend Kemp Care Center for its caring staff, therapy, food, and atmosphere, but the documented serious lapses warrant careful due diligence and ongoing family oversight if choosing this facility.
