Overall sentiment across the reviews is predominantly positive, with a strong pattern of praise for the staff, warm atmosphere, and the range of services offered. Many reviewers describe Pecan Manor Nursing & Rehabilitation as a small, homey facility where residents are treated like family. Staff are repeatedly characterized as friendly, caring, compassionate, and attentive — with many mentions of long-tenured employees who foster personal relationships with residents and families. Short-term rehab, physical therapy, dementia care, and Medicaid acceptance are frequently cited as important strengths. Visitors commonly report immediate warm greetings, a welcoming environment, and a facility that feels safe and well maintained.
Activities and social engagement are a clear strength. Multiple reviews highlight an active calendar — bingo, in-house entertainment, parties, small festivals, and religious/church visits — which contributes to residents feeling included and happy. Families note that new residents are helped to feel welcome and that the facility fosters a sense of belonging; several comments explicitly say their loved ones 'love living there.' The small size of the facility is viewed positively by many because it allows staff to provide individualized attention. Positive operational factors mentioned include accommodating administration, acceptance of vendors, positive state survey results, and quick check-in processes.
Facility condition and amenities receive mixed but often favorable remarks. Many visitors say the building is clean, smells pleasant (BBQ aroma mentioned), and has seen recent updates that make it look attractive. There are also favorable comments about food quality and the presence of comforting touches like a friendly cat (Pumpkin) that contributes to a home-like feel. Reviewers who experienced short-term rehab tend to give especially positive feedback about the quality of care and therapy services.
However, there are several recurring and serious concerns in a minority of reviews that warrant attention. Some reviewers report unprofessional or distressing incidents, including an account of a nurse yelling at a visitor and allegations that nurses' notes were altered. Multiple reports detail pest sightings (roaches, ant bites) and even claims of animals living or dying within wall spaces; such reports are particularly alarming and point to potential sanitation or building maintenance problems. HVAC issues — smells from the AC or turning it off leading to dizziness or sickness — are also mentioned. Additional complaints include poor scheduling and coordination, unresponsiveness to calls and texts, rooming problems (residents placed in the same room), and at least one report of neglect resulting in a bedsore. These negative reports describe unsafe or unsanitary conditions in some instances and raise concerns about management transparency and consistency.
Taken together, the reviews depict Pecan Manor as a facility with many real strengths — a caring workforce, active programming, a family-like culture, and a generally clean, welcoming environment — alongside a smaller but significant set of troubling reports relating to cleanliness, pests, communication, and isolated incidents of unprofessional behavior. The positive comments are numerous and consistent, especially around staff compassion and resident engagement, but the negative comments are serious and should not be overlooked. Families considering Pecan Manor should weigh the strong testimonials about individualized care and community involvement against the reports of maintenance, pest, and management issues; prospective visitors may want to ask the facility directly about pest control measures, HVAC maintenance, staffing/scheduling practices, incident reporting and resolution procedures, and recent state survey outcomes before making a placement decision.
