Brookdale Lakeway

    1915 Lohmans Crossing Rd, Lakeway, TX 78734
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.77·(82)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.6
    • Meals

      3.8
    • Amenities

      3.7
    • Value

      1.5

    Pros

    • Compassionate, attentive direct-care staff
    • Experienced rehabilitation and therapy program
    • Wide variety of scheduled activities and outings
    • Social dining with meal-choice options
    • Well-maintained grounds and attractive outdoor spaces
    • Appealing, hotel-like interior ambience
    • Private apartments with personalization options
    • On-site amenities (gym, library, activity rooms)
    • Pet-friendly accommodations and policies
    • Helpful front-desk and reception staff
    • On-call nursing availability and medication support
    • Creative and resourceful activities coordination

    Cons

    • Inconsistent staffing levels and shift coverage
    • Variable clinical oversight and care-plan follow-through
    • Medication-administration timing gaps
    • Irregular housekeeping and laundry schedules
    • Sanitation and odor-management inconsistencies
    • Delays and gaps in family communication and responsiveness
    • Variable food quality and dining-service staffing
    • Personal-belongings handling and return issues
    • Infrastructure maintenance lapses (AC, leaks, building repairs)
    • Pricing, billing, and transparency concerns
    • Prioritization of admissions and revenue over resident needs
    • Unreliable safety-equipment installation and call-button performance

    Summary of reviews

    Brookdale Lakeway elicits a wide range of experiences. Positive accounts highlight a compassionate direct-care workforce, engaged front-desk personnel, and a strong rehabilitation/therapy program. Many reviewers praise the variety of activities, creative programming, and social dining environment; the property’s grounds, outdoor spaces, and hotel-like interior are frequently described as attractive and comfortable. On-site amenities such as a gym, library, and activity rooms, plus private apartments that residents may personalize, support an independent, active lifestyle for many residents. The community’s pet-friendly approach and visible efforts by some staff to accommodate individual needs are also recurring strengths.

    At the same time, there is a clear pattern of variability in operational performance. Staffing levels and shift coverage are inconsistent across reports, with consequential effects on responsiveness, bathing and toileting schedules, and timely assistance. Several families describe gaps in clinical oversight and care-plan follow-through that have affected medication timing and wound or ostomy-related care; medication-administration timing gaps and missed or delayed treatments are among the most serious recurring concerns. Housekeeping and laundry schedules are described as irregular, and multiple reviewers cite sanitation and odor-management inconsistencies in resident rooms and some common areas.

    Dining and service quality are mixed. The facility offers menu choice and social dining that many residents enjoy, but food quality and dining-room staffing are uneven; reviewers describe both well-presented, appetizing meals and occasions of poor taste or understaffed service. Facilities maintenance also shows variability: reviewers note generally well-kept grounds and attractive public areas alongside specific infrastructure issues such as air-conditioning outages, roof leaks, and occasional room flooding. Belongings handling is another operational weakness cited, including lost items and inconsistent return practices.

    Management and communication emerge as an important theme. Some accounts praise managers who work proactively during weather or equipment disruptions and staff who resolve complaints; others describe delays in administrative response, billing and pricing opacity, and a perceived emphasis on admissions and revenue rather than resident-centered follow-through. Safety-equipment reliability (call buttons, rails) and timely installation are additional operational areas of concern. Taken together, the reviews suggest that day-to-day resident experience at Brookdale Lakeway can vary substantially by unit, shift, and management responsiveness. Prospective residents and families should weigh the facility’s strong amenities and programming against variability in clinical oversight, staffing consistency, dining quality, housekeeping, and maintenance, and should ask specific questions about staffing ratios, medication protocols, housekeeping cadence, maintenance response times, and contract/billing terms during a tour.

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    Medicare Ratings

    2·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Brookdale Lakeway is located at 1915 Lohmans Crossing Rd, Lakeway, TX, 78734.

    About Brookdale Lakeway

    Brookdale Lakeway is a senior living community with many features to help residents live comfortably and stay active, as there are services for those needing assisted living, independent living, memory care, skilled nursing, and continuing care retirement communities, plus at-home care for those who want more help in their own space, and the apartments include studio, one-bedroom, and two-bedroom layouts with kitchenettes, some with two bathrooms, and the living spaces are designed with easy access for wheelchairs and those with mobility needs, which is good for folks who have trouble getting around but still want privacy. The staff is around all day and night, every day of the week, to help in emergencies, while nurses handle basic medical services and a registered nurse oversees care coordination through the Brookdale HealthPlus Community program, so there's extra focus on health, with things like annual wellness visits and help with managing diabetes, blood pressure, and heart issues. You'll find a full-time activity director working on different programs during the week, like arts and crafts, local trips, lawn games, technology activities, music, gardening, daily cultural activities, and fitness classes, with spiritual and devotional services offered at places like The Auberge at Bee Cave, and there are support groups and companions to keep residents from feeling alone if they're new or just want company. Outdoor areas like courtyards, gardens, and patios are enclosed and kept up nicely, which gives residents a peaceful place to walk, sit, or even bring along their cats and dogs since the community is pet-friendly, and sometimes visiting pets stop by to cheer everyone up, and there's even pet and animal therapy for those who enjoy that kindness. Dining rooms are warm and have a welcoming feel, with three meals a day cooked by a chef, and special diets are available for people who need low-salt, low-fat, diabetic, renal, or other special foods, plus snacks and drink service, meal delivery, and private dining options if family or guests visit, and there are mailboxes, a lounge, TV rooms, indoor recreation, a conference room, and even copying and mailing services for resident needs. Therapy rooms offer occupational, physical, speech, and respiratory therapy as needed, with transfers and mobility assistance, including help for those needing two-person transfer-so every resident who needs mobility support gets taken care of, even if their needs are a bit heavier. Beauty salons, barber shops, laundry, daily housekeeping, linen service, and maintenance cover basic chores, so life is easier for everyone, and there are amenities like climate controls in units, den or study spaces, closet space, private outdoor patios, and professionally decorated interiors to help make things feel like home. The community offers regular outings for shopping, medical appointments, or just to enjoy the area, and there's guest parking for visitors, with special attention to transportation for wheelchairs and mobility aids, plus building safety features like controlled access, wellness checks, medical alert systems, fall prevention, and emergency response, so families know their loved ones are watched over. Staff train in many areas, including memory care, aging needs, nutrition, behavior, skin care, chronic illness, and emergency first aid, making sure they know how to help in a wide range of situations. Payment choices at Brookdale Lakeway include private pay, insurance, credit cards, and veterans benefits, and the facility also gives support with Medicaid and financial planning, and can help with elder law, notary, or veterans aid services. Communities under Brookdale Lakeway include Brookdale Lohmans Crossing, Arbor Terrace Lakeway, Lake Travis Independent Living, Belmont Village Lakeway, Longleaf Bee Cave, Professional Caretakers Inc, Golden Heart Senior Care - Austin West, and Grace House Assisted Living, with some of these communities offering enclosed courtyards, specific devotional services, and programming for those with dementia. Brookdale Blogs, Signature Programs, and various programs and events add to the social life, giving residents plenty of ways to stay involved. Overall, the staff work hard to maintain a clean, safe, and welcoming place where residents can keep their independence at every life stage, and the focus stays on well-being and quality of life, with help always close by if it's needed.

    About Brookdale

    Brookdale Lakeway is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Lakeway offers assisted living, memory care, and skilled nursing.

    There are 46 photos of Brookdale Lakeway on Mirador.

    The full address for this community is 1915 Lohmans Crossing Rd, Lakeway, TX 78734.

    No, Brookdale Lakeway does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Texas, the Health & Human Services Commission licenses assisted living and long-term care facilities, conducting health and life-safety visits and complaint investigations.

    License number001cv00000RpsKVAAZ
    StatusActive
    Facility typeAssisted Living Facility (type A)
    License classLicensed
    Capacity132 residents
    LicenseeBROOKDALE LAKEWAY LLC
    Care servedType a
    View the official license record

    Inspection Reports

    3

    Reports

    7

    Citations

    0

    Complaints

    7

    Years

    04 Apr 2025Inspection
    Cited a deficiency for not ensuring effective hair restraints were worn to prevent food contamination.
    • —Health Visit
    04 Apr 2025Inspection
    Identified a deficiency noting that effective hair restraints were not worn to prevent food contamination.
    • —Health Visit
    26 Jun 2019Life Safety
    Found failures in fire safety reporting, alarm system compliance, documentation, building maintenance, and portable extinguishers.
    • —Life Safty Code
    • —Life Safty Code
    • —Life Safty Code
    • —Life Safty Code
    • —Life Safty Code

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Lakeway. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Lakeway directly. There is no cost for this service. We are compensated by the community you select.

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