Overall sentiment: Reviews for Cedar Crest Senior Living of Lewisville are mixed but lean positive when reviewers describe frontline staff, day-to-day resident experience, activities, and the renovated physical environment. A large number of families and residents praise the caregivers, nurses, med techs, activities directors, and certain executive leaders for being caring, personable, and going above and beyond during move-ins and daily life. Many reviewers emphasize a family-like, small-community feel where staff know residents by name, engage them socially, and provide warm, individualized attention.
Care quality and medical coordination: Multiple reviews highlight strong medical coordination, on-site doctor access at times, and attentive medication technicians. Many families described smooth transitions, tailored care plans, and staff who proactively communicate about resident care. At the same time, there are repeated and significant reports of inconsistent care — especially tied to staff turnover or management changes. Common operational problems mentioned include delays in medication administration, slow call-button or pendant responses, and understaffing on weekends. A few reviews allege very serious incidents (falls, poor Alzheimer's care or neglect, billing after death), which contrast sharply with other accounts of excellent care. These divergent reports suggest variability depending on timing, specific unit/staffing, and leadership stability.
Staff, leadership, and turnover: Staff are the single most consistently praised element — described as compassionate, friendly, and willing to assist with move-ins and personalized needs. Activities staff, receptionists, nurses, and custodial teams receive frequent commendations. However, numerous reviewers reported high turnover in management, nursing leadership, and kitchen staff; several noted that quality of care and food declined after leadership or cook changes. Some reviews state that an ownership/Elmcroft takeover improved standards and investment (renovations, wellness staffing), while others describe decline or uneven change. This pattern points to a facility in transition where leadership matters greatly to residents’ experiences.
Dining and culinary experience: Dining receives mixed feedback. There are multiple positive comments about special meals (Thanksgiving feast), an involved chef (named Heather in one review), and an appealing dining room with social dining and family-friendly policies. Several reviewers explicitly praise food variety and taste. Conversely, other reviewers report inconsistent meals, cooks changing resulting in lower quality, limited menu choices, and some occasions of cold or cafeteria-style food. Overall, culinary reputation seems variable and contingent on current kitchen staff.
Activities, social life, and amenities: Cedar Crest scores consistently high on activities and social programming — bingo, exercise classes, crafts, gardening, outings, movie nights, and themed family nights are frequently mentioned. Several reviewers credit the activities director for being energetic and proactive. Amenities such as a large enclosed courtyard, library, beauty shop, exercise room, and a welcoming dining space add to quality of life. The single-story layout and accessible design are often listed as positives for mobility and safety.
Facilities, cleanliness, and renovations: Many reviewers praise recent renovations making the facility light, bright, and well-maintained. The grounds, courtyard, and interior common spaces receive positive remarks. Still, intermittent housekeeping problems appear in the reviews — some mention urine odors, small ant issues, worn carpeting in parts (particularly older memory-care wings), or temporary disorder during renovation. Memory care areas are described inconsistently — some reviews call memory-care well-staffed and large, while others say it is dark, outdated, or extremely small. Several reviewers note memory-care construction or refurbishment is in progress.
Operations, admissions, and billing: Several reviewers experienced strong, helpful move-in support, including furniture setup and paperwork assistance. Conversely, there are recurrent complaints about a disorganized admissions process, pressure to sign quickly before rent increases, lack of transparency about pricing or a points-level payment system, and unresolved billing. The sales presentation is described by some as bland or pushy, and one common recommendation from reviewers is to get pricing and billing details in writing and to confirm what is included in all-inclusive rates.
Safety concerns and negative extremes: A subset of reviews raises safety and serious care concerns: failed pendant systems, long delays in bathroom assistance, a sprinkler head noted as a hazard, and in extreme cases allegations of neglect, repeated falls, and inadequate Alzheimer’s care. While these are not the majority, they are significant enough to warrant caution — especially for families needing reliable memory care or close clinical oversight.
Patterns and recommendations for prospective families: The reviews paint a picture of a facility with many strengths — caring frontline staff, active programming, ongoing renovations, and competitive value — but also with notable operational variability tied to staff turnover and management stability. Experiences appear to hinge on timing, specific unit staffing, and recent leadership changes. Prospective families should: (1) tour multiple times (different days/times, including weekends and mealtimes); (2) ask directly about current leadership, staffing ratios, turnover rates, and recent hires; (3) observe meal service and request sample menus; (4) verify response times for call buttons/pendants and ask for documentation of safety systems; (5) request written details on pricing, what’s included, the points/payment system, and billing procedures; (6) ask for references from current residents’ families, and (7) confirm the state and plan for memory care areas if that level of care is needed.
Bottom line: Cedar Crest Senior Living of Lewisville offers many positives — a warm, community-oriented environment, engaged activities, meaningful staff-resident relationships, and visible facility improvements — but it also shows variability in operational consistency, care reliability, dining, and administrative transparency. Those strongly valuing an intimate, activity-rich community with potentially good value will find many favorable accounts; those requiring consistently high clinical oversight, stable management, or pristine operational reliability should probe carefully and verify recent performance and staffing stability before committing.
