Overall sentiment in the reviews for Longview Hill Nursing Center and Rehabilitation is strongly mixed, with pronounced strengths in rehabilitation and pockets of highly compassionate caregiving contrasted against recurring concerns about consistency, communication, and safety. Many reviewers emphasize an attractive, recently remodeled facility with secure units (including a coded dementia hallway and a women-only unit), pleasant communal spaces, an enclosed courtyard, and private sitting areas. These physical attributes, plus a bright and clean environment, are frequently cited positively and create a favorable first impression for families and residents.
Rehabilitation and therapy stand out as one of the facility’s clearest strengths. Multiple reviews single out the Director of Rehab, the rehab gym, and individual therapists (names mentioned positively in reviews) for delivering professional, motivating, and outcome-focused care. Numerous families report successful recovery trajectories—residents regaining mobility, walking at home without fear of falling, and exceeding expectations after therapy stays. The rehab department receives repeated high praise and some reviewers recommend Longview Hill primarily for its therapy services.
Clinical and direct care staff receive highly variable feedback. Many reviews praise compassionate nurses, CNAs, and aides who go above and beyond, offer attentive hands‑on care, and provide tailored dietary support. Recreational staff are often described as engaging, running frequent activities (bingo, holiday parties) that contribute to resident quality of life. At the same time, other reviewers describe inconsistent staff quality, with reports of caregivers lacking patience or compassion, inattentive behavior, and hygiene concerns. Several families name specific staff who provided excellent care (e.g., Sarah B., Karen, Joseph, Marsha, Terri Vaughn, Scott Flanagan, Marcy, Levi), which underscores that excellent providers exist alongside problematic ones.
There are serious and recurring safety and neglect allegations that cannot be ignored. Reviews include reports of missed feedings, weight loss, alleged failures in feeding tube care, and at least one account of an unsafe discharge that left a dementia resident homeless. A few reviewers describe life‑threatening incidents (a patient code/CPR) and criticize nursing responses or attitudes during critical events. State intervention and references to violations appear in some reviews, and a low Medicare rating (1‑star) is mentioned by at least one reviewer. These claims point to potentially significant lapses in clinical oversight, documentation, and care consistency across shifts.
Administrative and operational issues are another recurring theme. Multiple families report poor communication, difficulty reaching staff, long waits for responses, and rude behavior from office personnel. Billing and payment confusion—especially private-pay versus Medicaid—are noted as problems that caused stress for families. Some reviewers say management is reactive rather than proactive, addressing problems only when escalated or when threats of reporting occur. Conversely, other reviewers report that management resolved issues effectively; this inconsistency suggests variation over time or between units/shifts.
Dining and daily living experiences are mixed. Several reviews praise attentive dietary staff and meals customized to needs, while others recount poor food quality, missing beverages at breakfast, or limited choices. Activity programming and social engagement are generally praised, with frequent references to a robust schedule and inclusive events, which contribute positively to residents’ day-to-day life.
A clear pattern emerges: there are pockets of excellence—particularly in rehab and among specific caregivers—coexisting with uneven care quality, administrative shortcomings, and some serious safety allegations. For families considering Longview Hill, the reviews suggest the facility can provide outstanding therapy and compassionate care, but outcomes may depend heavily on unit, shift, and which staff are on duty. Several reviewers recommend touring the facility (some advising unannounced visits), verifying recent inspection and state survey results, asking about staffing levels and turnover, and speaking directly with the rehab leadership and nursing management to understand current performance and any corrective actions following the reported incidents.
In summary, Longview Hill offers tangible strengths: an attractive, secure environment, a strong and effective rehab program, and many dedicated staff who deliver high-quality, compassionate care. However, the facility also shows troubling and recurring weaknesses in consistency of care, communication, administrative responsiveness, and some serious allegations regarding safety and clinical oversight. Prospective residents and families should weigh the positive rehabilitation outcomes and caring staff accounts against the documented risks and variability, and pursue direct, up-to-date verification of clinical performance and state survey reports before making placement decisions.
