Havencare Nursing And Rehabilitation Center

    111 Ruthlynn Dr, Longview, TX, 75605
    2.6 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Frontline staff good, management failing

    I moved my family member here after other places mistreated them. The building is old but clean, the food and activity program (excellent activity director, outings, fishing trips) are strong, and many long-tenured nurses and aides are caring and attentive - they often made the difference. Since new ownership I've seen a troubling disconnect with corporate: chronic understaffing, lost and soiled clothing, sanitation problems, TVs/activities down, rude business/administration responses, and surprise billing increases. There are also state complaints and reports of serious incidents (bedsores, bedbugs, alleged neglect/abuse), and I was denied longer-term care when my loved one's needs exceeded what they could safely manage. Bottom line: the frontline staff can be wonderful, but mismanagement and safety concerns make me uncomfortable recommending this facility for long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.61 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.7
    • Meals

      4.0
    • Amenities

      1.8
    • Value

      1.0

    Location

    Map showing location of Havencare Nursing And Rehabilitation Center

    About Havencare Nursing And Rehabilitation Center

    Havencare Nursing And Rehabilitation Center sits about 2.1 miles outside Longview, Texas, and holds a 3 out of 5 star rating from the Centers for Medicare & Medicaid Services, with an average rating of 6.1 out of 10 in the community, which puts it at number 16 in Longview. The facility offers both short-term and ongoing skilled nursing care, working as a convalescent home and a personal care facility. You'll find licensed nurses and certified nursing assistants on duty, with a medical director who works closely with the administrator and director of nursing to guide care.

    The rehabilitation services include physical, occupational, and speech therapy, so residents can work to recover skills lost after hospital stays or surgeries, and the staff creates personalized plans to help each person work towards as much wellness and independence as possible. There's care for people who need memory support, with focused efforts around safety and routines for those living with Alzheimer's or other kinds of dementia. Room options come in different studio layouts, aimed at helping each resident find a space that fits their needs.

    Havencare serves folks who need more help than they can get at home, especially very frail people and those dependent on intermediate or skilled nursing care. The center has a reputation for being compassionate and professional, with a team used to handling complicated medical care, post-hospital recovery, and daily living support. Because it's part of a wider health system, and with a history of various accreditations, residents and families can expect standards that meet health care requirements. The facility's website offers more details about services and programs. Havencare focuses on thorough nursing, rehabilitative therapies, and personalized care, and is recognized by its Longview neighbors for its caring approach.

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