Experiences at Havencare Nursing and Rehabilitation Center appear to vary considerably, with a notable divide between accounts from before and after a change in ownership in early 2024. Earlier families and some current commenters describe caring staff, dependable support, and a close-knit atmosphere. Other families and a former employee describe reduced staffing and services after the transition, with concerns about how those changes affected resident care. The reviews provide different perspectives and do not establish that every resident experiences the same level of care.
Staff members are frequently praised for being friendly, attentive, and personally invested in residents. Families also value long-serving employees who know residents well, and one reviewer singled out overnight staff for offering help. In contrast, other accounts describe limited coverage, delayed call-light and toileting assistance, concerns about staff interactions, and turnover among familiar employees. Individual accounts also raise serious concerns about skin care, injuries, and personal belongings. One family said it filed a state complaint and was told the facility had received a citation related to dignity and care practices; that account is not independently verified in these reviews.
Dining feedback is mixed but generally includes positive comments about food quality and the kitchen team. A family also described delays in meal delivery to residents on hall trays, suggesting that meal timing and coordination may be inconsistent. Activities have been a particular strength in some accounts: a former activity director was praised for outings, music, bingo, and other events. Other reviewers say activities were reduced after the ownership transition, and one family visiting the memory-care unit saw few organized offerings. This contrast suggests that programming may have changed over time or vary by unit.
The building is described as older, but several visitors found it clean and orderly, and some praised the spacious rooms and the ability to personalize them. One tour visitor noted that semi-private rooms had a toilet and sink, with shower rooms located separately in the hall. Management and administration receive mixed feedback. Some families describe helpful staff, including assistance navigating insurance; others express dissatisfaction with communication about the ownership change, billing arrangements, increased charges, discharge planning, and difficulty reaching staff. Overall, the reviews point to strengths in personal relationships and selected services, alongside meaningful concerns about staffing, responsiveness, activity access, and management communication—especially during and after the ownership transition.
