Overall sentiment in the reviews for Havencare Nursing And Rehabilitation Center is highly polarized and inconsistent. A number of reviewers praise long‑term employees, an exceptional activity director, clean conditions, good food, and caring nurses/aides — many say staff "make the difference" and that the facility once provided top‑notch care. At the same time, a substantial portion of reviews describe serious problems: a poorly managed ownership transition, abrupt billing changes, significant staffing shortages, neglectful or abusive incidents, and management communication failures. These two narratives appear repeatedly and often correlate with timing: several reviewers indicate conditions deteriorated after new ownership took over.
Care quality and safety: Reviews describe a wide spectrum of resident outcomes. Positive reports highlight attentive, empathetic caregivers, sensitive handling of special needs, a safe memory care unit, and long‑term residents who received good care. Contrasting reports describe ignored call lights, failure to assist residents to the restroom, stage 2 bedsores, bedbugs, broken ribs, black eyes, genital sores, lost belongings, and even death tied to alleged neglect. Multiple reviewers explicitly reported submitting or noting state complaints. This creates a pattern of serious allegations from some families alongside strong endorsements from others; the reviews suggest uneven care quality possibly tied to staffing fluctuations or unit‑specific issues.
Staffing and management: Staffing concerns are a dominant theme. Reviewers report high turnover after ownership changes, frequent short‑staffed shifts (including reports of only one nurse and one aide on duty), and remaining staff described by some as rude or inconsiderate. Several reviews call out a disconnect between corporate leadership and floor staff, with families unable to get timely responses from the business office or director. Financial issues are also emphasized: some families were surprised by automatic billing changes and reported a roughly $200/month increase, billed automatically and with delays, causing financial strain. A few accounts describe rude phone interactions and general lack of communication about major transitions, including discharge plans.
Facilities and cleanliness: The building is repeatedly described as older and somewhat outdated (semi‑private bathrooms, hall shower rooms), but many reviewers say it is clean and lacks bad odors. This mixed experience suggests the physical plant is serviceable but not modern. Sanitation concerns appear in several particularly negative reviews (food on the floor, soiled clothing, alleged bedbugs), which are serious red flags reported by families. While some praise the cleanliness and overnight staff responsiveness, others report alarming hygiene and infection‑control issues.
Activities and dining: The activity program receives both strong praise and criticism. Multiple reviewers acclaim an "amazing" activity director who organizes trips (fishing, outings to eat), auctions, bingo, and live music that enhance resident quality of life. Conversely, other reviewers report minimal activities, missing TVs for days, and removal of items from rehab areas — indicating inconsistency in programming. Dining is generally viewed positively in several reviews, with the kitchen staff singled out as excellent and food described as good.
Notable patterns and concerns: Several recurring patterns stand out. First, many of the most severe criticisms cluster around or follow a change in ownership or management, suggesting the transition may have contributed to staffing shortfalls, billing changes, and a decline in communication and oversight. Second, reports of understaffing appear tied to concrete care lapses (missed assistance to restroom, ignored call lights) and lost or soiled clothing. Third, while many reviewers praise individual employees (especially activities staff and certain long‑term caregivers), systemic management and operational problems are frequently cited, including billing practices, discharge handling (including an account of a 13‑hour drive and alleged abandonment risk), and alleged abuse or neglect resulting in state complaints.
Conclusion: The review corpus paints a facility with strong individual caregivers and valuable programming in some units or shifts, but also with troubling and recurring operational and safety concerns, particularly after an ownership transition. Families considering Havencare should weigh both types of reports: the potential for compassionate, engaging care from dedicated staff versus documented allegations of neglect, abuse, sanitation lapses, poor communication, and billing/management issues. Prospective residents and family members would be advised to ask direct questions about current staffing levels and ratios, recent ownership or management changes, infection control records, complaint history, billing procedures, discharge policies, and to request recent state inspection reports to verify the facility’s present performance and safety record.
