Highland Pines Nursing and Rehabilitation Center

    1100 Fourth St, Longview, TX, 75601
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Mixed care; inconsistent nursing management

    I had a mixed stay. The rehab team, many nurses/CNAs and front-desk staff were caring, admission was smooth, rooms were clean and activities were good - therapy helped me improve. But staffing and management were inconsistent: long waits, some rude/rough handling (I suffered a bruised arm from an injection and was hurt during cleaning), catheter/wound care failures, infections and a missed lung appointment that led to pneumonia/UTI. Food and temperature control were poor, and administration often seemed absent or unresponsive. Good for short rehab if you're mobile and alert, not for frail residents who need reliable nursing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.26 · 162 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      2.7
    • Amenities

      2.9
    • Value

      4.3

    Location

    Map showing location of Highland Pines Nursing and Rehabilitation Center

    About Highland Pines Nursing and Rehabilitation Center

    Highland Pines Nursing and Rehabilitation Center sits at 1100 N 4th St in Longview, Texas, and gives care for people who need support after illness, surgery, or living with disabilities, and what's nice about the place is that they really try to make everyone feel included with activities that help health, wellness, and friendship, and you'll often see residents joining in therapeutic recreation like arts, crafts, and exercise or even group outings that make the days go by a bit easier. There are about 11 to 50 employees, including Registered Nurses, Licensed Vocational Nurses, Certified Nursing Assistants, and a full therapy team, and all those folks work around the clock, every day of the year, because they're aiming to care for you the way they'd want care themselves, which means a focus on compassion, safety, and treating each person with respect, and you don't need to wonder if they can handle complicated medical needs-because their staff knows all about wound care, diabetes management, infusion therapy, respiratory help, pain management, and all sorts of recovery help for people after cardiac, orthopedic, stroke, or neurological events, and even for folks who just need a long-term stay.

    The building has 170 beds, and there are private rooms so after a stay in the hospital you can have your own space with a TV and phone, and sometimes it's those little comforts that make it easier to settle in, plus they've got on-site beauty and barber services, which means you don't have to leave the building for a haircut or a shave. There's a therapy gym with physical, occupational, and speech therapists who set up personal plans-so whether you're managing an amputation, hip or knee replacement, general weakness, or a complex case needing IV therapy, you'll have someone working with you most days of the week until you're ready to go home or move to a new level of care. Highland Pines offers both short and long-term care, palliative and supportive care, respite care, and even memory care, and after you're ready to leave, their social workers help line up home health or other follow-up care, because they want the transition to go smoothly.

    The menu offers balanced meals overseen by a certified dietitian, with attention to both medical and religious needs, and that's important for people used to certain foods or needing special diets. You'll get counseling if you need it, and there's always something on the calendar-arts and crafts projects, games, group events, and movement classes. The staff here talk a lot about family and resilience, and there's a sense that everyone pitches in to help people reach their goals, with a lot of attention on both physical care and emotional well-being. They've won several awards over the years and stay up to date with new health care rules, so there's a sense of trust within the community. You can learn more about their programs and staff by visiting their website at http://www.hpines.com/, but mostly, Highland Pines Nursing and Rehabilitation Center stands out as a steady place where they try to treat people kindly and meet both complicated and simple needs with patience and care.

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