Overall impression: The reviews for Treviso Transitional Care are sharply polarized and show recurring patterns. A substantial body of reviewers praise the facility for outstanding rehabilitation services, highly effective therapists, and a modern, hotel-like physical plant. At the same time, an equally large set of reviews describe serious, sometimes dangerous lapses in basic nursing care, cleanliness, safety, and management responsiveness. The dominant themes are excellence in therapy/rehab and facility appearance on one hand, and frequent reports of understaffing, neglect, medication and documentation errors, and safety/cleanliness problems on the other. This split produces highly variable resident experiences depending on time of stay, wing, shift, and individual staff assigned.
Therapy and rehabilitation: One of the clearest and most consistent positives across many reviews is the quality of therapy services. Physical, occupational, and speech therapists are repeatedly described as skilled, motivating, and instrumental to patient recovery. Many families credit Treviso's therapy teams with enabling residents to return home or markedly improve strength and mobility. Therapy was characterized as personalized, intensive, and encouraging; reviewers often singled out specific therapists and therapy leadership as major assets. For short-term, rehab-focused stays this strength is a major reason families selected (and recommended) the facility.
Nursing, nursing assistants, and direct care: Reports are mixed but trend toward inconsistency. Numerous reviewers praise individual nurses and CNAs as compassionate, attentive, and professional, citing examples of staff who ‘‘go above and beyond.’' Yet an equally large number of reports detail neglectful nursing care: long delays responding to call lights, residents left in urine-soaked clothing or bedding, failure to bathe or change residents, medication omissions, and aides seen sitting idle while needs went unmet. These lapses are often described as occurring more frequently on nights and weekends. When nursing teams were functioning well, families describe strong communication and dignity-preserving care; when they were not, reviewers described safety risks and deterioration while in-house.
Safety and clinical concerns: Multiple reviewers document serious safety incidents and clinical management lapses. Examples include taped or nonfunctioning wheelchair brakes, oxygen removed for hours, delayed or missing oxygen delivery on discharge, medication errors (including withheld meds and withdrawal symptoms), missed treatments, unattended wounds that worsened into infections or pressure ulcers, and delayed emergency diagnostics (long waits for x-rays after falls). Several reviews allege that medication or care omissions contributed to hospital transfers or worse outcomes. These issues raise consistent concerns about clinical oversight, especially during understaffed shifts.
Cleanliness and facility condition: The facility's appearance also divides reviewers. Many describe a newer, attractive, ‘‘hotel-like’’ building with welcoming common areas, extra living spaces, and good housekeeping. Conversely, a substantial number of reports say rooms and wings were filthy: soiled bedding, trash on floors, rusting furniture and bedside tables, and bad odors in bathrooms. This variability suggests uneven housekeeping performance across units or over time and amplifies concerns about staffing and supervision.
Management, culture, and communication: Reviews portray management and leadership in contradictory ways. Several administrators, the DON, social workers, and named staff (reception, activity director, and certain nurses) receive high praise for proactive communication, responsiveness, compassion, and problem resolution. However, a recurring thread of reviews accuses management and some DON/staff of being dismissive, rude, defensive, or unresponsive to complaints. There are multiple allegations of documentation lapses, billing problems, lost or withheld records, and even financial mismanagement or theft in some accounts. Families reported difficulty obtaining records or receiving timely callbacks, and weekend/night leadership coverage is frequently mentioned as a weakness.
Dining and activities: Opinions on dining are mixed. Some reviewers praise a cheerful food service and restaurant-style dining, while many others describe unappetizing meals, inappropriate diets for dysphagia or diabetes, and repetitive or poor-quality food. The activities program receives largely positive remarks, with several reviewers identifying the activities director as a standout who significantly improved residents' daily lives and family communication.
Operational patterns and shift variability: A consistent pattern is uneven quality tied to staffing levels and shifts. Weekdays/day shifts often receive favorable comments — therapy is available, nurses communicate, and housekeeping is responsive. Nights and weekends are repeatedly flagged as problematic: slower call responses, fewer staff on-site, phone lines unattended, and a decline in direct-care responsiveness. Several reports cite staff sitting in break rooms or at nurses' stations while calls blared unanswered. These operational inconsistencies appear to be a central driver of the polarized reviews.
Serious allegations and risks: Beyond general dissatisfaction, some reviews report severe, specific incidents — theft of belongings, alleged misappropriation of funds, physical abuse or rough handling, and cases where clinical neglect led to deterioration requiring hospital transfer. There are reports of staff sleeping on duty, intimidating or yelling at residents, and neglect that prompted regulatory complaints. While these were not universal, their recurrence across independent reviews suggests an elevated risk profile that families should not ignore.
Bottom line and implications: Treviso appears to be a rehabilitation-focused facility with a modern environment, an excellent therapy department, and many compassionate individual staff members who deliver notable successes. However, the frequency and severity of complaints about understaffing, ignored call lights, hygiene neglect, medication errors, safety lapses, inconsistent housekeeping, and mixed management responsiveness create significant concerns for long-term placement and for medically fragile residents. Experiences vary widely by unit, shift, and which staff are on duty: some families report ‘‘best-in-class’’ care, while others report harmful neglect. Prospective residents and families should weigh the strong rehab capabilities and amenities against repeated reports of systemic staffing and oversight problems, and monitor care closely if choosing Treviso for either short-term rehab or longer stays.
