Bender Terrace Nursing and Rehabilitation Center

    4510 27th St, Lubbock, TX, 79410
    2.8 · 36 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Dirty unsafe neglectful care avoid

    I placed a loved one here and regret it. There are some wonderful, compassionate staff, regular activities, a strong sense of community and small private rooms, but the facility is old and poorly maintained - beds falling apart, filthy floors, toilets left with feces, roaches and debris in halls. Staffing is inadequate, care was neglectful (delayed bathing, abuse by an aide, hostile/dismissive nurses), and safety issues even led to an ICU stay - I felt forced to report them to the state. A few people tried hard, but overall I cannot recommend this place; avoid if you can.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.81 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.3
    • Meals

      2.5
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Bender Terrace Nursing and Rehabilitation Center

    About Bender Terrace Nursing and Rehabilitation Center

    Bender Terrace Nursing and Rehabilitation Center sits at 4510 27th St, Lubbock, TX 79410, about 3.1 miles from downtown Lubbock, and serves seniors and families who need short-term rehab, long-term care, or support between hospital and home. The place has a tradition of serving the community and raising awareness about the needs of the elderly, and people often look to it as a reliable spot when they need care for loved ones. Bender Terrace is owned by a respected health organization, and the staff includes a physician-led specialty team, licensed nurses, certified nursing assistants, and a full-time therapy staff on site, all trained to handle many different medical conditions and offer 24-hour care. The facility has earned various accreditations for quality care but received a 1-star rating from the Centers for Medicare & Medicaid Services and has a 6.2 out of 10 community rating.

    Residents can choose from different room layouts, and living spaces are set up to feel homey, comfortable, and easy to recover in with gardens, walking paths, a well-stocked library, arts and game rooms, and fitness centers for daily use. Meals are cooked to be both tasty and nutritious, plus there are special dietary services so everyone gets what they need. Bender Terrace puts strong focus on skilled nursing care, short-term rehab, post-operative recovery, memory care, assisted and independent living, home care, and even senior apartments, all supported by an in-house rehab team. They help seniors through physical, occupational, and speech therapies, aiming to help people get back to their best independence and return to the community.

    There's support for daily living needs like bathing, dressing, and medical supervision for those coming from a hospital stay. Residents get personalized care with attention to physical, emotional, mental, and social well-being, and the facility has a certified activity director who keeps the calendar full of special events-like movie nights, music programs, arts, games, fitness, and outings. Transportation is available for resident trips, and the outdoor areas let people enjoy walking paths and gardens. Bender Terrace has a family spirit, with a staff known for being friendly, joyful, and supportive, treating every resident with respect and dignity, always working to encourage hope and foster a home-like atmosphere where recovery and a good quality of life matter. Families can schedule tours to visit and meet the team and residents, see the facilities, and get a full sense of daily life at Bender Terrace.

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