Overall sentiment in the reviews for Lakeside Rehabilitation and Care Center is deeply mixed and highly polarized. Several reviewers praise the facility — calling it clean and attractive with waterfront views, highlighting engaged and happy residents, excellent department heads, and an administrator (Ruth Pereida) described as caring. Multiple reviews specifically commend staff who are kind, compassionate, and who go above and beyond, and some note good outcomes from rehab and long-term care services. Those positive accounts emphasize active participation in activities, respectful treatment, and families or reviewers who would highly recommend the facility.
Conversely, a substantial portion of the summaries report serious and concerning problems. These include allegations of verbal abuse (staff yelling at residents), disrespectful and demeaning treatment of elderly residents, and claims that staff ignore requests for help. Several reviews raise hygiene and safety concerns — for example, inadequate shower cleaning and statements that the care environment is unsafe or should be shut down. There are multiple accusations of neglect or lack of appropriate care, and descriptions of unprofessional conduct by some staff members. One pattern that emerges from the negative reports is that understaffing appears to contribute to lapses in care and responsiveness.
Staffing and care quality are the most contentious themes. On one hand, some reviewers describe staff as extremely helpful, respectful, and patient-focused, with department heads and certain caregivers earning strong praise. On the other hand, other reviewers describe staff as rude, incompetent, or even abusive. This suggests inconsistent performance across shifts, units, or individual caregivers rather than a uniformly positive or negative staffing picture. The facility receives specific positive mentions for rehab and long-term care from some reviewers, indicating that certain clinical services or teams may be functioning well while other areas struggle.
Management and policies are another divided area. Positive reviews single out strong leadership and caring administrators, while negative reviews include allegations of visitation bans, guardians being denied access, and threats of trespass or retaliation when family members raise concerns. Those allegations raise governance and transparency questions: reviewers who experienced care problems describe being shut out or discouraged from reporting or pursuing complaints, while other reviewers clearly feel supported by management. This juxtaposition points to variable experiences with administrative responsiveness.
Facilities and activities are generally a relative strength in the reviews. Multiple reviewers describe the building and grounds positively (attractive facility, waterfront views) and note that activities keep residents engaged and happy — an important quality-of-life factor. There is little direct commentary about dining in the summaries provided, so no clear conclusion can be drawn about meal quality or dining services from these reviews.
Notable patterns and implications: the reviews show a pronounced inconsistency in resident experience. Positive and negative accounts are both prominent; unresolved tensions include serious safety and neglect allegations versus equally emphatic accounts of excellent, compassionate care. Understaffing and unprofessional conduct are recurring concerns in negative reviews, while outstanding department leaders and certain caring staff are recurring positives. The presence of visitation restriction claims and reports of retaliation when families raise concerns are particularly serious and should prompt verification.
For prospective residents or family members evaluating Lakeside Rehabilitation and Care Center, the mixed feedback suggests due diligence is essential. Recommended actions include visiting the facility in person (including during different shifts), asking about staff-to-resident ratios and turnover, requesting recent inspection and complaint records from regulators, inquiring about the facility’s policy for family visits and complaint resolution, meeting department heads and nursing leadership, and seeking references from current families. The positive reports indicate clear strengths in facility appearance, some leadership, activities, and pockets of strong caregiving, but the negative reports raise enough safety and neglect concerns that verification and careful, personal assessment are warranted before making placement decisions.
