Overall sentiment across these reviews is markedly mixed, with a clear split between strong praise for certain staff and leadership and serious concerns about medical care, facility condition, and consistency. Multiple reviewers highlight a warm, community-oriented atmosphere and describe staff as friendly, dedicated, and compassionate. Several accounts credit nurses and direct-care staff with nursing residents back to health and providing supportive care. Leadership receives specific praise as well: the administrator and the director of nursing (named Danita) are described as "excellent" and "on top of everything," suggesting pockets of effective management and clinical oversight.
Despite these positive notes, a number of reviews raise grave and specific safety and care-quality issues. Allegations include missed medications, neglect, malnutrition and severe weight loss, inappropriate medication administration, and at least one report linking these problems to a resident death. These reports characterize the medical care as unacceptable in some cases and advise families to perform in-person checks rather than relying on phone reports—several reviewers explicitly state they distrust phone updates. Short staffing is cited, which may help explain inconsistent care quality and safety lapses reported by some families.
Facility and comfort issues are another recurring theme. While reviewers say the environment is generally clean with little odor, the building itself is described as old and rundown. There is no central air or heating; window units are used instead. Dining and common spaces are noted to be small with old furniture, cracked rooms, and an overall need for remodeling. Food is described as having a "hospital-like" appearance, which factors into perceptions of the facility’s homeliness and quality of daily life for residents.
Operational and communication themes are mixed. Some reviewers note that admissions can be quick, aided by connections with hospital nursing staff, which may be an advantage for families needing prompt placements. Conversely, pandemic-era restrictions and a quarantine policy are criticized by some as unnecessary or overly restrictive, and family access limitations caused frustration. Communication problems include at least one report of rude phone interactions and an "unprofessional" assistant director; these instances contrast with praise for the administrator and DON and suggest inconsistent staff professionalism at managerial levels.
Taken together, the reviews indicate a facility that has significant strengths in individual staff members and leadership, as well as in creating a friendly, community-oriented atmosphere. However, there are serious and specific concerns about clinical oversight, medication management, resident nutrition and safety, and the physical state of the building. The pattern suggests variability in resident experiences—some families report excellent care and outcomes, while others report neglect and severe medical problems. Prospective families should weigh the positive reports about staff compassion and effective leaders against the documented safety and facility issues, and consider in-person visits, direct conversations with leadership (administrator and DON), and careful monitoring of medications, weight, and staffing levels if choosing this facility.
