Overall sentiment is mixed, with strongly positive reports about the physical environment and individual caregivers counterbalanced by substantial concerns about management, safety, and customer service. Multiple reviewers praise the facility itself and the hands-on care from caregivers, describing a clean, quaint, and beautiful home where residents are treated like family and loved by staff and relatives. At the same time, several reviews raise red flags about administrative practices, compensation, and whether the home is providing the correct level of care for its residents.
Care quality and staff: A recurring positive theme is the quality of direct caregiving. Reviews explicitly call caregivers "highly trained," "professional," and indicate that residents are treated as family and loved dearly. These comments suggest that day-to-day personal care, attention, and the relational aspect of caregiving are real strengths for Love On 'Em Assisted Living. However, that positive view is tempered by other reviewers who express concern about the overall care environment and suggest that some resident needs may not be fully met under current policies or leadership.
Facilities and environment: The facility itself is consistently described in flattering terms: clean, quaint, beautiful, and well maintained. Reviewers note that the owners have taken pride in the home, which supports the impression of a pleasant physical setting. These factors appear to contribute strongly to positive family impressions and recommendations from satisfied reviewers.
Management, pay, and operational priorities: Several reviews are explicitly critical of management, citing poor management practices, terrible pay for staff, and a perception that the operation is profit-driven. These comments raise concerns about staff morale, turnover risk, and whether financial priorities might be affecting the quality or consistency of care. One reviewer explicitly notes the facility has potential if ownership changed, indicating that perceived leadership and business priorities are pivotal to the home's future performance.
Safety and level-of-care appropriateness: A notable and specific concern is that the facility may be mischaracterized as assisted living when, according to some reviewers, it functions more like memory care and should have secured/locked doors for resident safety. This is a significant theme because it touches on regulatory classification, resident safety protocols, and whether families' expectations about appropriate safeguards are being met. If residents have memory-impaired behaviors, lack of proper security or specialized programming could pose real risks.
Customer service and policies: Some reviews report negative interactions with front-line staff or administrative personnel: refusal of gate pickup, callers being hung up on, and a policy of not allowing residents to receive gifts. These items point to inconsistent access policies and communication problems that can damage family trust. They suggest that while caregiving may be strong in private interactions, public-facing procedures and staff training on communication or family engagement may be weaker.
Net impression and patterns: The most consistent positive pattern is strong, compassionate caregiving within a well-kept, family-like environment. The most consistent negatives are related to management, policies, and safety/classification concerns. Together these themes portray a facility with real strengths in hands-on resident care and environment, but with operational and leadership issues that could undermine safety, staff retention, and family relationships. Prospective families should weigh the evident caregiver strengths and pleasant environment against reported administrative shortcomings and safety concerns, and should ask direct questions about staffing, staff turnover, pay, security policies (locked doors and supervision), classification (assisted living vs memory care), and visitor/gift policies before making a decision.
