Heritage House of Marshall Health & Rehabilitation Center sits in Marshall and has 125 certified beds and brings together a mix of people who need care for many reasons, whether that's long-term or short-term, and the place works as a continuing care retirement community run by a for-profit partnership. The facility accepts Medicare, Medicaid, private insurance, and most long-term care insurance policies, and has served the community since July 10, 2008, so they've been helping folks for quite a while. The staff provides skilled nursing care, like CNAs, LPNs, RNs, and physical therapists, averaging about 3.71 nurse hours for each resident per day, and every resident has a care plan that's made special for them. The building's got automatic sprinklers, health and safety handrails, and is fully handicap accessible, giving peace of mind for basic safety, and rooms come either private or shared with safety features included, which many families find important.
Residents can use fitness centers and salon/barbershops right on site, plus there's a game and activities room, guest parking, housekeeping, kitchens or kitchenettes, Wi-Fi, cable TV, washers and dryers, and a dining room where they serve regular meals, and the place tries to feel like home rather than an institution with laundry, dry cleaning, housekeeping, and maintenance covered. You'll also find family and resident councils meet regularly, and the team is led by an administrator, a director of nursing, and admissions staff who handle communication and tailor individualized care solutions. Visitors can schedule in-person or virtual tours at times that fit their needs, which makes things a bit easier for out-of-town family.
The center has a strong focus on memory care for seniors who have dementia or Alzheimer's, and there are programs for those who need in-house dialysis, vent care, or rehab, plus services for Veterans Affairs, and they can arrange hospice care or respite care in special cases. Medical services at Heritage House include wound care, pain management, medication support, diabetes management, cardiac and stroke care, dental and podiatry visits, occupational and speech therapy, help with dressing, grooming, bathing, toileting, and transportation to appointments or outings. Social activities run regularly, and they offer religious services, arts, crafts, education sessions, and wellness programs to try to keep people active and connected.
The facility gets inspected on a regular basis and is a special focus facility, which means it's received extra attention from regulators, and it does have a past with health deficiencies-27 in the first review cycle, then 10 in each of the next two cycles-as well as reported incidents, complaints, and fines, translating to an overall rating of 2, with a health inspection rating of 1 but a quality measures score of 5, so some things are better than others, and it's always a good idea to look at recent inspection reports. Heritage House belongs to the Creative Solutions in Healthcare network, which encourages a caring environment, and the staff aims to create a supportive, home-like space with patient-centered care. People can reach out through their online portal for health and wellness updates or even adjust web page text size for easier reading, and families can use the customer care line for concerns. The whole place tries to bring comfort along with skilled care, aiming to help residents recover, improve, or simply live as comfortably as possible during their stay.
