Overall sentiment across the reviews is mixed but leans positive regarding clinical care and therapy services, with significant and recurring concerns about facility consistency, administrative behavior, and specific safety/comfort issues. Many reviewers praise the nursing and therapy teams, describing nurses as "top-notch," "highly skilled," and expressing that staff are caring or see their work as a calling. Several families report that their relatives receive excellent, attentive care, smile, and appear comfortable. Therapy services (including occupational therapy) are repeatedly called effective, and multiple reviewers recommend the facility for both short-term rehab and long-term nursing care. The newer section of the building is noted as better maintained, private rooms are available, and many reviews describe meals as tailored to dietary needs and generally good.
At the same time, there are multiple, significant negative themes that cannot be ignored. Several reviewers report basic facility problems (pests such as rats and roaches, hot water outages, and dirty wings or rooms), and one or more accounts describe a near-fatal incident or poor wound care — serious safety concerns that contrast sharply with the otherwise positive clinical reports. Cleanliness is inconsistently reported: while some reviews call the facility "exceptionally clean," others describe dirty rooms or wings. This suggests variability by wing, section, or shift; indeed, reviewers explicitly note differences between older and newer sections of the building.
Administrative and non-clinical staff behavior shows similar inconsistency. Multiple reviewers praise engaged administration and prompt communication about care plans, while others report rude or unhelpful front desk staff, long waits, and unprofessional behaviors (staff on phones, back office cussing and preaching, loud talking and laughing). There are also strong complaints about punitive visiting policies and at least one report of a visitor being escorted out — comments that contrast with other reviewers who describe an open visiting policy and family-like treatment. These divergent accounts indicate variability in management practices or in how policies are enforced.
Several practical and financial concerns recur across reviews. Expectations of accessible accommodations are unmet for some: wheelchair-accessible bathrooms are reportedly not available, despite expectations. Incontinence supplies are another consistent issue — reviewers report they are not supplied routinely and that families face an added charge (approximately $20/day) to obtain them. These are tangible quality-of-life and cost concerns for families and residents and are repeatedly noted.
Activities and quality of life metrics are mixed. Many reviewers mention enjoyable activities such as bingo and a reasonable variety of meals, and some describe a warm, family-like atmosphere among residents and staff. Other reviewers say there are "not many activities," indicating that the availability and vibrancy of programming may vary depending on the unit or timing.
In summary, Marshall Manor appears to deliver strong clinical and therapy care in many instances, with numerous families recommending it for nursing and rehab needs. However, the facility exhibits notable inconsistency in cleanliness, staff professionalism, administration of visiting policies, and basic amenities (pest control, hot water, accessible bathrooms). There are also important financial and supply issues (incontinence supplies and associated fees) and at least one report of a serious clinical incident. Prospective residents and families should weigh the generally positive clinical feedback against these recurrent operational and safety concerns, ask specific questions about which wing/section a resident would be in (newer vs older), clarify policies and out-of-pocket costs for supplies, and, if possible, visit multiple times and speak directly with nursing leadership about any reported issues (pest control, wound care protocols, visiting policy, and availability of accessible bathrooms and supplies) to assess current conditions and consistency of care.
