The reviews for Palomino Place present a mixed but detailed picture that highlights strong strengths in hospitality, amenities, and certain staff roles, while also raising serious clinical and operational concerns. On the positive side, multiple reviews emphasize high-quality dining and nutrition services (with several mentions of a dedicated Nutrition Director and team) and consistently nutritious meals. The facility itself is described as newer, well-maintained, accessible and easy to navigate, with attractive private rooms that include TVs and private bathrooms. Residents and families frequently note excellent therapy/rehabilitation services and a wide variety of daily and tailored activity programs, contributing to reported resident happiness and several strong recommendations. Front-of-house and support staff receive praise too: the Environmental/maintenance team, an above-and-beyond transportation aide, an amazing Social Services Director, and an administration team are each specifically called out for professionalism and effective service. Individual staff members (for example, a named caregiver, Tonya) are singled out for compassion and professionalism, reinforcing accounts of caring interactions and strong personal attention in many cases.
Despite these strengths, there are multiple and significant negative reports that cannot be ignored. Several reviews document clinical lapses and basic care failures — residents not being bathed, meals or feeding delivered late or missed, incorrect medication dispensing, and wounds not being properly treated. These are serious safety and care-quality issues. They are compounded by reports of understaffing and high staff turnover, and at least one claim that there is "no one in charge at night," which raises concerns about night-time supervision and clinical oversight. Some reviewers also describe staff who are unkind, poor communicators, or make empty promises, and there is at least one explicit privacy concern about a camera in a resident's room.
Taken together, the pattern suggests unevenness in the resident experience. Many reviewers praise specific teams and individuals and report excellent interactions and outcomes, while others report lapses in basic care and safety. This variability could indicate that certain units, shifts, or individual caregivers provide very good care and service, while others fall short — a scenario consistent with the cited understaffing and turnover. The coexistence of high marks for food, activities, environment, and therapy with serious allegations about medication errors, wound care, and basic hygiene points to potential weaknesses in clinical oversight, staffing levels, communication, and consistency of training or protocols.
In summary, Palomino Place appears to offer strong amenities, an attractive facility, robust therapy and activity programs, and several standout staff members and departments that provide excellent service. However, families and prospective residents should weigh those positives against repeated reports of critical care and safety concerns: missed bathing and feeding, medication mistakes, wounds not treated, staffing shortages, and inconsistent leadership at night. The reviews recommend confirming clinical staffing levels, night supervision, incident reporting practices, and privacy policies before making decisions, since the overall sentiment is clearly mixed — very positive in terms of environment and some staff, but with substantive, recurring complaints about core caregiving and safety that warrant careful attention.
