Overall sentiment in these reviews is predominantly positive, with multiple reviewers emphasizing cleanliness, a home-like atmosphere, and hands-on, family-run ownership. The facility is repeatedly described as spotless, modern, and beautifully furnished, set on a large 7-acre property that contributes to a country-living feel while remaining convenient to nearby cities. Many families report that Genesis Senior Care II provides peace of mind, and they frequently note that the environment feels more like a true home than an institution.
Care quality is a major strength according to the majority of summaries. Caregivers are widely described as compassionate, attentive, and respectful; multiple reviewers mention tangible improvements in residents’ well-being (for example, weight gain, improved health, and no falls since moving in). Owners are characterized as accessible, knowledgeable about state requirements, and actively involved in day-to-day operations, which many families find reassuring. Several staff members are named and praised repeatedly (Michelle, Deena, Tyisha, Mary, Jordan, Lisette, Robert), suggesting strong relationships between families and particular caregivers.
Facility features and location receive consistent praise. Reviewers highlight spacious, well-sized rooms with TV hookups, large pleasant common areas (big living room, porte-cochere), and meticulously maintained grounds. The building is described as bright, fresh, and up to date. The small scale of the facility is viewed positively by many—making visits easy and helping foster a close-knit, family-like community.
Dining and activities are also commonly mentioned as positives. Many reviews note home-cooked meals that compare favorably to prior facilities, and families describe varied engagement opportunities such as bingo, balloon games, live music and performances, and Bible study. These programs, coupled with frequent outings and family-friendly amenities, reinforce the homelike, engaging environment reported by residents and families.
Despite the strong positive themes, a number of serious concerns recur and should be weighed carefully. Medication management issues are among the most significant complaints: reviewers report failures to track last doses, night staff being unaware of medication status, and at least one sad outcome linked to delays and an ambulance wait. These accounts present a potential safety risk and stand in stark contrast to other reviews that report trustworthy, high-quality care. Related operational issues noted include staff turnover (including a chef leaving), lack of provided transportation, and higher pricing cited by some families.
There are also mixed reports about staff demeanor and management. While many reviewers praise specific aides and describe owners as calming and compassionate, others report rude or verbally abusive staff, an unwelcoming phone demeanor, and instances of poor management behavior (including manager tantrums and allegations of racial comments toward employees). Another pattern is repeated glowing reviews that appear staff-driven—with recurring staff names and uniformly positive language—which has led some reviewers to question review credibility. Together, these patterns suggest variability in staff conduct and management culture that prospective families should explore further.
In synthesis, Genesis Senior Care II has a strong reputation among many families for cleanliness, a homelike environment, hands-on ownership, compassionate caregivers, good food, and engaging activities. However, multiple serious warnings about medication tracking and episodic poor staff or management behavior are present and should not be ignored. Prospective residents and families would be well advised to tour the home, meet the owners and direct-care staff, ask explicitly about medication administration and documentation protocols (including night staffing and emergency procedures), inquire about staff turnover, confirm transportation options, and request recent references or incident logs to reconcile the generally glowing testimonials with the safety and management concerns raised.







