Willow Creek Healthcare Centre

    501 Yates St, Mount Vernon, TX, 75457
    3.5 · 8 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, tragic coordination failure

    I have mixed feelings. The nurses, CNAs and leadership were kind, gentle and dedicated - rehab was outstanding and my mom was cared for, active and smiling - but poor communication, delayed hospital transport during her septic infection (which resulted in her death), understaffing and some indifferent agency aides left me deeply concerned about emergency response and coordination. Great daily care, events and warmth, yet serious notification and hospital-coordination failures need urgent fixing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.50 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.3
    • Meals

      3.5
    • Amenities

      5.0
    • Value

      3.5

    Location

    Map showing location of Willow Creek Healthcare Centre

    About Willow Creek Healthcare Centre

    Willow Creek Healthcare Centre sits in Mount Vernon, Texas, and serves seniors who need skilled nursing and different care levels. The staff offers three meals a day, snacks, and even special diets for things like diabetes, all cooked by a professional chef, and you'll find all-day dining in a community dining room, which means folks don't have to eat at one set time and can get allergy-sensitive options too. There's a strong nursing team with registered nurses on site, providing an average of 0.3 hours of care per resident each day and around-the-clock supervision, with a 24-hour call system and emergency alert setups so help is always close by.

    The centre covers a range of medical services including long-term care, hospice care, occupational therapy, physical therapy, speech therapy, and support for psychological and mental illness needs, along with other specialized programs. There's help with medication, transfers, bathing, and dressing, and they provide non-ambulatory care for people who can't walk. They're open every day, twenty-four hours, so families can feel some peace of mind. The building has 95 certified beds, private bathrooms and kitchenettes in rooms, and dedicated spaces for comfort, plus Wi-Fi, cable TV, laundry, dry cleaning, and housekeeping, so daily life's kept in order.

    Residents can join in scheduled activities, move-in coordination, movie nights, music programs, fitness programs, and arts and games in community rooms like the movie theater, arts room, and game room, and there's a spa and wellness area for relaxation, with outdoor walking paths and gardens for fresh air. Transportation and parking are available too, and everyone gets concierge services if needed. Inspection scores show the place has an A+ grade with few issues found and a B overall for quality, including for nurse quality. There's no resident or family council, but the facility does offer supervision, various care options, and personalized treatment, aiming to meet the healthcare needs of local individuals and families in a steady, straightforward way.

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